Administration Officer

4 days ago

Newstead, Queensland, Australia Think Health Specialists Full time $60,000 - $90,000 per year

About Us

Think Health Specialists is a warm and professional mental health clinic located in Newstead. We provide administrative support to Psychiatrists and Allied Health Clinicians, creating a calm and organised space for both clients and clinicians. We're passionate about delivering high-quality, compassionate care — and our administration team plays a central role in making that happen.

About the Role

We're looking for a friendly and capable Administration Officer to join our team on a casual basis, varying from 1-3 days a week. There is the possibility of transitioning to part time in the future. This is an in-person role based at our Newstead clinic.

You'll be the first point of contact for our patients, helping to manage the day-to-day running of the clinic and supporting our clinicians in delivering exceptional care. The clinic operates between 8:00am and 6:00pm, so availability within these hours is required.

Key Responsibilities

  • Greet and liaise with patients in a professional and compassionate manner
  • Manage clinician calendars, appointments, cancellations, and waitlists
  • Answer phone calls, respond to emails, and manage general enquiries
  • Coordinate new patient intake, referral documentation, and medical records
  • Communicate with external clinics, including GPs, psychologists, and other referrers
  • Process payments, issue invoices, manage Medicare/DVA billing, and arrange refunds where necessary
  • Maintain accurate and confidential patient records in accordance with privacy legislation
  • Monitor and order office and clinical supplies as needed
  • Support onboarding and orientation for new clinicians and staff
  • Open and close the clinic, ensuring the environment is clean, tidy, and welcoming
  • Perform general administrative tasks to support smooth clinic operations

About You

  • Previous experience in a healthcare, mental health, or medical reception setting is desirable
  • Familiarity with medical clinic software (preferably Xestro or similar)
  • Comfortable using online and cloud-based systems
  • Confident using Outlook and OneCloud, or quick to learn new tools
  • Excellent verbal and written communication skills
  • Strong organisational and time management abilities
  • High level of discretion and professionalism in handling sensitive health information
  • Current First Aid training (preferred)
  • A calm, proactive, and patient-focused attitude

What We Offer

  • A supportive, friendly team environment
  • Opportunities to contribute to meaningful work in the mental health space
  • Convenient Newstead location with public transport nearby
  • Remuneration in line with the Health Professionals and Support Services Award
  • Training and support provided, including orientation to clinic systems and procedures

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