Member Services Support Officer

An exciting opportunity has become available for a Member Services Support Officer to join our Public Sector team in Brisbane on a full-time, permanent basis.

This role will provide administrative and customer service support to a portfolio of local government scheme members. Ideally someone in their early career who has strong organisational and customer service skills. Someone who is organised self-starter and motivated to proactively manage the interactions with scheme members and work to strengthen and grow those relationships.

At JLT Public Sector, we recognise that our most important asset is our people. We also know the value of healthy, happy colleagues and promote an inclusive culture of care and wellbeing, offering benefits such as flexible working, a dress to suit policy, health reimbursements, and much more

We will count on you to:

• Develop and maintain effective relationships with the members within your portfolio;
• Adopt a systematic approach to understanding and responding to the needs of members;
• Develop and maintain sound working relationships with internal stakeholders to whom you will be providing support;

What you need to have:

• Good customer service and interpersonal skills
• Clear and effective communication skills
• Ability to work autonomously within a multi skilled team
• Motivated self-starter focused on achieving results
• Excellent attention to detail
• Ability to recognise and solve problems and think outside the square
• Ability to work with sensitive and confidential information
• Intermediate knowledge of Microsoft Suite and demonstrated ability to learn new systems quickly

What makes you stand out:

• Customer obsession
• Ability to work well in a team or autonomously
• Knowledge of insurance and risk management principles and practices
• Tier 1 Insurance Broking qualification or higher

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

About MARSH:

Marsh, a business of Marsh McLennan (NYSE: MMC), is the world's top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit , or follow on LinkedIn and X.

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.