Technical Training Manager

16 hours ago

Seven Hills, New South Wales, Australia Global Facilities Maintenance Australia Full time

Lead technical excellence across service teams and subcontractors in a hands-on, high-impact role.

About Us

Global is a trusted leader in food and beverage equipment servicing, supporting supermarkets, hospitality venues, and food production facilities across Australia. We pride ourselves on technical precision, responsive service, and a strong network of skilled technicians.

The Opportunity

We're seeking a proactive and experienced
Technical Training Manager
to lead our Technical Training team and drive capability across our technician and subcontractor network. This role is ideal for someone who thrives on solving complex technical challenges, developing people, and improving service outcomes.

You'll be the first point of contact for technical support, PDA troubleshooting, and training delivery - ensuring our teams are confident, competent, and multi-skilled across all equipment we service.

Why Join Us

  • Be part of a respected national team with strong supplier relationships
  • Lead meaningful change and shape technician capability
  • Competitive salary aligned with your experience
  • Professional development opportunities
  • Hands-on role with real impact across trades and services

Key Responsibilities

  • Lead and mentor Technical Trainers to deliver high-quality training
  • Provide technical support to Technicians and Subcontractors
  • Troubleshoot PDA issues and support field teams with equipment queries
  • Facilitate classroom-based training and cross-skilling programs
  • Analyse service reports to identify gaps in competency, equipment design, and spare parts usage
  • Collaborate with Service teams to improve report accuracy and technical clarity
  • Reduce breakdowns by identifying and designing out recurring faults
  • Travel overseas for training with equipment principals or host them locally
  • Develop installation programs and train teams on safe, efficient practices
  • Create scopes of work for site inspections or attend directly where needed
  • Certify technicians for specific scopes of work
  • Manage and distribute technical bulletins and supplier communications
  • Support new equipment rollouts by identifying spare parts, pre-delivery scopes, and training needs
  • Lead special projects such as PDA program implementation and staff training
  • Hold current and relevant electrical licenses to support and underpin the Company's contractor licensing obligations nationally.

What You'll Bring

Education

  • Management experience
  • Electrical or similar trade certificate, engineering qualifications, or strong mechanical knowledge
  • Training qualification

Work Experience

  • 10+ years of service experience within the food & beverage equipment industry
  • Experience in customer-facing technical support

Technical Knowledge

  • Strong understanding of workshop manuals, spare parts manuals, and wiring diagrams
  • Solid knowledge of company service offerings, product range, and installed equipment
  • Intermediate to advanced proficiency in Microsoft Office (Word, Excel, Outlook)

Skills, Abilities & Competencies

  • Excellent leadership, management, and organisational skills
  • Collaborative mindset with a focus on team results
  • Ability to manage competing priorities and work under pressure
  • Exceptional communication and presentation skills - able to train and engage both technical and non-technical audiences
  • Willingness and ability to travel as required

Ready to lead, train, and make a lasting impact?

Apply now or reach out to
Rutuma Patel
at to learn more about this opportunity.

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