Customer Service officer

5 days ago

Ingleburn, New South Wales, Australia Gold Tiger Logistics Solutions Full time $60,000 - $80,000 per year

Gold Tiger Logistics Solutions is currently seeking a Customer Service Officer to be a part or our growing team.

This position is located at our Sydney Branch in Ingleburn.  This position is Full Time Monday to Friday, hours being 9am to 5pm.

You will be responsible for ensuring effective and timely communication to our customers regarding their national freight movements for GTLS.  Completing daily reporting.  The key focus of this role will be to provide optimal outcomes for our customers and efficiently working with a team environment.  Being able to multitask and being organised is critical part of this role.

Key Responsibilities of the role:

  • Managing key customers many consignments in a timely manner.  Reviewing customer request and ensuring customer satisfaction.
  • Liaising and managing timeslots with 3rd party warehouses and internal staff across our branches, gaining updates on shipments, and updating customers of delays.
  • Handling customer enquiries via email and phone.
  • Collaborating with Operational teams to ensure customer expectations are met.
  • Assisting the Operational team with Manifesting and paperwork flow.
  • Ensuring GTLS freight return process is followed.
  • Trouble shooting – Tracking customer consignments, invoice enquiries and problem solving.
  • Booking delivery requirements and pickups
  • Actioning daily reporting requirements.
  • Processing & completing consignments in our Transport Management System.

A typical day will see you coordinating with of our major customers by working within the team, problem solving and troubleshooting whilst keeping the customers' needs at the centre of everything you do. You will need to have the ability to build relationships both internal within GTLS and externally with our customers.

To be successful in this role you will need:

  • Minimum of 2 years' experience in Customer Service, transport background preferred, but not essential.
  • The ability to work under pressure, meet deadlines, priorities.
  • You must be highly organized with strong administration skills.
  • Demonstrated customer focus and ability to build and maintain strong relationships.
  • Excellent verbal and written communication skills across a wide variety of audiences.
  • Proficient level of computer skills including all MS office programs.
  • Able to work independently and within a team.

  • Customer Service Officer

    1 week ago

    Ingleburn, New South Wales, Australia Cogent Resources Full time $60,000 - $80,000 per year

    Our Client is a well-established, fast-moving consumer goods (FMCG) company with a range of well-known confectionery and snack brands across Australia and New Zealand.We're looking for an organised and customer-focused Customer Service Officer to join the Sydney-based team.This is a hands-on role where you'll manage customer orders, enquiries, and feedback,...

  • Customer Service Officer

    20 hours ago

    Ingleburn, New South Wales, Australia Noumi Full time $60,000 - $80,000 per year

    Join Noumi: Imagining a Healthier TomorrowAt Noumi Limited (ASX: NOU), we're blending the power of nature and science to create nourishing products that support healthier lives, communities, and the planet. With leading brands like MilkLab, Australia's Own, Vital Strength, Crankt, and Uprotein, our products are enjoyed across 24 countries - and we're just...

  • Customer Service Manager

    7 days ago

    Ingleburn, New South Wales, Australia Pergolux Pty Ltd Full time $90,000 - $120,000 per year

    PERGOLUX is a rapidly growing e-commerce company in the Home & Garden sector that designs, manufactures and sells Pergolas. Founded in Norway, PERGOLUX is constantly looking for growth opportunities and is already available in more than 15 countries in Europe, Australia, North America and South America.If you have a passion for outdoor living products and a...

  • Service Administrator

    2 weeks ago

    Ingleburn, New South Wales, Australia EILBECK CRANES Full time $60,000 - $80,000 per year

    The CompanyAustralia's leading Overhead Crane and Hoist Manufacturing CompanyGrowing and Fast Paced OrganisationChallenging and Rewarding RoleEilbeck Cranes is an 100% Australian owned company operating over 115 years specializing in the design, manufacturing and Installation of all types of Overhead Cranes, Hoists & Winches.About the roleWorking in...

  • Accounts Payable Officer

    2 weeks ago

    Ingleburn, New South Wales, Australia Australian Hammer Supplies Full time $60,000 - $80,000 per year

    AHS Group is a well-established, family-owned business and the NSW dealer for Kubota and Case Construction Equipment. We supply premium machinery to the construction and agricultural sectors through a strong dealer network across Sydney and the South Coast.We are seeking an Accounts Payable Officer to support the accurate reconciliation and timely...

  • Electrician - Industrial Service

    1 week ago

    Ingleburn, New South Wales, Australia ARA Electrical Full time $90,000 - $120,000 per year

    Electrician - Industrial Service (Experience Required)Electrical, high voltage, data, switchboards and engineering. Providing in-house, turnkey solutions for our customers.ARA Electrical Engineering Services are specialists in the delivery of fully integrated electrical and communications solutions. Our diverse capabilities and comprehensive engineering...

  • Student Acquisition and Admissions Officer

    1 week ago

    Ingleburn, New South Wales, Australia Superior Training Centre Full time $40,000 - $80,000 per year

    Student Acquisition & Admissions OfficerWho We AreAt STC, we've been training the next generation of tradespeople and business leaders for over 11 years. We're passionate about education, growth, and helping people unlock their potential.Now, we're looking for an enthusiastic sales superstar to join our team as a Student Acquisition & Admissions Officer.If...

  • Inventory/Dispatch Officer

    24 hours ago

    Ingleburn, New South Wales, Australia Bestbar Pty Ltd Full time

    Bestbar Reinforcements was founded in 1995 by the Johnston family and has grown to over 400 people across Australia today. With a strong belief in 'family culture,' we are here to manufacture and deliver reinforcement steel for cities, homes, spaces, and communities around Australia.About the roleThe Inventory/Dispatch Officer is responsible for the accurate...

  • Parts and Service Advisor

    2 weeks ago

    Ingleburn, New South Wales, Australia Australian Hammer Supplies Full time $45,000 - $60,000 per year

    AHS Group is a well-established, family-owned business and the NSW dealer for Kubota and Case Construction Equipment. We supply premium machinery to the construction and agricultural sectors through a strong dealer network across Sydney and the South Coast.We are looking for a Junior Parts and Service Advisor to undertake a traineeship and join our Ingleburn...

  • Part time Office Assistant Ingleburn

    5 days ago

    Ingleburn, New South Wales, Australia Dance Around The World Full time $40,000 - $60,000 per year

    Join a friendly, professional team – 4 days per week 9.30am-5pmWe're looking for a proactive and organised Office Assistant to join our small, dynamic team. This part-time role is perfect for someone who enjoys working independently, takes pride in accuracy, and has a warm, professional phone manner.About the RoleYou'll assist with a variety of...