Customer Service officer

6 days ago


Ingleburn, New South Wales, Australia Gold Tiger Logistics Solutions Full time $60,000 - $80,000 per year

Gold Tiger Logistics Solutions is currently seeking a Customer Service Officer to be a part or our growing team.

This position is located at our Sydney Branch in Ingleburn.  This position is Full Time Monday to Friday, hours being 9am to 5pm.

You will be responsible for ensuring effective and timely communication to our customers regarding their national freight movements for GTLS.  Completing daily reporting.  The key focus of this role will be to provide optimal outcomes for our customers and efficiently working with a team environment.  Being able to multitask and being organised is critical part of this role.

Key Responsibilities of the role:

  • Managing key customers many consignments in a timely manner.  Reviewing customer request and ensuring customer satisfaction.
  • Liaising and managing timeslots with 3rd party warehouses and internal staff across our branches, gaining updates on shipments, and updating customers of delays.
  • Handling customer enquiries via email and phone.
  • Collaborating with Operational teams to ensure customer expectations are met.
  • Assisting the Operational team with Manifesting and paperwork flow.
  • Ensuring GTLS freight return process is followed.
  • Trouble shooting – Tracking customer consignments, invoice enquiries and problem solving.
  • Booking delivery requirements and pickups
  • Actioning daily reporting requirements.
  • Processing & completing consignments in our Transport Management System.

A typical day will see you coordinating with of our major customers by working within the team, problem solving and troubleshooting whilst keeping the customers' needs at the centre of everything you do. You will need to have the ability to build relationships both internal within GTLS and externally with our customers.

To be successful in this role you will need:

  • Minimum of 2 years' experience in Customer Service, transport background preferred, but not essential.
  • The ability to work under pressure, meet deadlines, priorities.
  • You must be highly organized with strong administration skills.
  • Demonstrated customer focus and ability to build and maintain strong relationships.
  • Excellent verbal and written communication skills across a wide variety of audiences.
  • Proficient level of computer skills including all MS office programs.
  • Able to work independently and within a team.

  • Customer Service

    2 days ago


    Ingleburn, New South Wales, Australia Blue Collar Full time $42,000 - $70,000 per year

    Join our dynamic team as a Customer Service & Administration Representative in a modern, professional office environment.We're looking for a skilled professional with excellent communication abilities and strong administrative expertise to provide exceptional support.Position DetailsEmployment Type: Casual to Permanent PathwayHours: Monday to Friday, 8:00 AM...


  • Ingleburn, New South Wales, Australia Pergolux Pty Ltd Full time $90,000 - $120,000 per year

    PERGOLUX is a rapidly growing e-commerce company in the Home & Garden sector that designs, manufactures and sells Pergolas. Founded in Norway, PERGOLUX is constantly looking for growth opportunities and is already available in more than 15 countries in Europe, Australia, North America and South America.If you have a passion for outdoor living products and a...


  • Ingleburn, New South Wales, Australia PERGOLUX Full time $90,000 - $120,000 per year

    PERGOLUXis a rapidly growing e-commerce company in the Home & Garden sector that designs, manufactures and sells Pergolas. Founded in Norway, PERGOLUX is constantly looking for growth opportunities and is already available in more than 15 countries in Europe, Australia, North America and South America.If you have a passion for outdoor living products and a...

  • Service Administrator

    2 weeks ago


    Ingleburn, New South Wales, Australia EILBECK CRANES Full time $60,000 - $80,000 per year

    The CompanyAustralia's leading Overhead Crane and Hoist Manufacturing CompanyGrowing and Fast Paced OrganisationChallenging and Rewarding RoleEilbeck Cranes is an 100% Australian owned company operating over 115 years specializing in the design, manufacturing and Installation of all types of Overhead Cranes, Hoists & Winches.About the roleWorking in...


  • Ingleburn, New South Wales, Australia Australian Hammer Supplies Full time $60,000 - $80,000 per year

    AHS Group is a well-established, family-owned business and the NSW dealer for Kubota and Case Construction Equipment. We supply premium machinery to the construction and agricultural sectors through a strong dealer network across Sydney and the South Coast.We are seeking an Accounts Payable Officer to support the accurate reconciliation and timely...


  • Ingleburn, New South Wales, Australia Joe Go Transport Full time $168,000 - $170,000 per year

    We are seeking a reliable and hard worker to join our team. The role involves assisting with the delivery and installation of office furniture at various client sites.Key Responsibilities:Assist with loading/unloading office furnitureSupport delivery drivers during drop-offsHelp with the assembly and installation of office furniture (desks, chairs,...


  • Ingleburn, New South Wales, Australia Joe Go Transport Full time $36,000 - $38,400 per year

    We are seeking reliable subcontractors to assist with the delivery and installation of office furniture at client sites. This role suites individuals or teams with their own truck who are looking for consistent subcontractor work.Key Responsibilities:Transport office furniture to various client locationsSafely load and unload itemsAssemble and install...


  • Ingleburn, New South Wales, Australia ARA Electrical Full time $90,000 - $120,000 per year

    Electrician - Industrial Service (Experience Required)Electrical, high voltage, data, switchboards and engineering. Providing in-house, turnkey solutions for our customers.ARA Electrical Engineering Services are specialists in the delivery of fully integrated electrical and communications solutions. Our diverse capabilities and comprehensive engineering...


  • Ingleburn, New South Wales, Australia Real Pet Food Company Full time $60,000 - $120,000 per year

    An exciting opportunity for a Site Facilities Officer looking to join a dynamic business in the rapidly growing pet industry.Fast growing, global organisation within the pet food industry Develop your career with a growing business Ingleburn location - Work Close to Home About the role We are looking for a Site Facilities Officer to champion...


  • Ingleburn, New South Wales, Australia Bestbar Pty Ltd Full time

    Bestbar Reinforcements was founded in 1995 by the Johnston family and has grown to over 400 people across Australia today. With a strong belief in 'family culture,' we are here to manufacture and deliver reinforcement steel for cities, homes, spaces, and communities around Australia.About the roleThe Inventory/Dispatch Officer is responsible for the accurate...