Customer Service Officer

18 hours ago

Ingleburn, New South Wales, Australia Noumi Full time $60,000 - $80,000 per year

Join Noumi: Imagining a Healthier Tomorrow

At Noumi Limited (ASX: NOU), we're blending the power of nature and science to create nourishing products that support healthier lives, communities, and the planet. With leading brands like MilkLab, Australia's Own, Vital Strength, Crankt, and Uprotein, our products are enjoyed across 24 countries - and we're just getting started.

With 500+ team members worldwide, two manufacturing sites in Australia, and offices in Australia, Singapore, and China, we're proud to be a leader in plant-based and dairy beverages, sports nutrition, and lactoferrin both locally and globally.

Every day at Noumi brings new opportunities to grow, make an impact, and be part of something bigger. Our Healthier Tomorrow plan puts sustainability and wellbeing at the heart of everything we do, from the products we create to the way we support our people.

The Opportunity

As a Customer Service Officer, you will be at the heart of our domestic operations, ensuring every customer receives exceptional service. You will manage the full lifecycle of customer orders from initial enquiry through to delivery and work closely with internal teams to ensure orders are fulfilled accurately and on time.

Your ability to communicate clearly, problem-solve effectively, and build strong relationships will be key to ensuring our Domestic partners have a seamless and positive experience with every interaction.

  • Process and manage customer orders from receipt through to delivery, ensuring accuracy and timeliness at every step
  • Coordinate with production, logistics, and warehouse teams to meet customer delivery requirements.
  • Collaborate with team members to continuously improve processes and customer satisfaction.
  • Support the Customer Service and wider Noumi team with administrative and coordination tasks.

What you'll bring

  • A genuine passion for delivering outstanding service and building positive relationships with customers and colleagues.
  • Previous experience in customer service or order management role
  • Experience within FMCG or a similar fast-moving environment will be highly regarded.
  • Proven ability to work collaboratively in a team, supporting others to achieve shared goals.
  • Professional and confident written and verbal communication skills, with the ability to engage effectively across all levels of the business.
  • Strong time management and the ability to manage multiple priorities and deadlines under pressure.
  • Excellent attention to detail, with strong data entry and administrative skills
  • Experience with our current ERP system - Microsoft Dynamics 365 - not essential, however, favorable

Why Noumi?

This year, we achieved 90% participation in our Gallup Employee Engagement Survey – a world-class result - and recorded year-on-year improvement in overall engagement scores. We're committed to building an inclusive culture where every team member can thrive. Here's a taste of what you can expect when you join our team:

  • Paid Parental Leave
    – supporting you through life's big moments.
  • Quarterly Product Allowance
    – enjoy our leading brands like MilkLab, Uprotein, and Vital Strength.
  • Wellbeing Support
    – access to Sonder, our EAP, and other wellbeing programs.
  • Salary Packaging Options
    – including novated leases through SG Fleet.

Curious to learn more about what we do? Explore our range of products at

Ready to be part of a company that's
imagining a healthier tomorrow
? Apply now and grow your career with Noumi.

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