
Service Administrator
4 days ago
The Company
Australia's leading Overhead Crane and Hoist Manufacturing Company
Growing and Fast Paced Organisation
Challenging and Rewarding Role
Eilbeck Cranes is an 100% Australian owned company operating over 115 years specializing in the design, manufacturing and Installation of all types of Overhead Cranes, Hoists & Winches.
About the role
Working in a friendly and expanding team you will join the service team and assist with the day-to-day operations Service Administrator/Parts Coordinator of the Service Centre.
Strong communication and organisational skills are key to this role, as you will be dealing with a variety of customers, suppliers and internal stakeholders in a fast paced environment
The duties will include but not limited to:
- Answering telephone calls
- Following up stock/pending orders
- Receiving and dispatching
- Picking and packing parts for Technicians scheduled works
- Parts interrupter and Store Stock control
- Ensure all deliveries contain goods requested
- Tracing and Tracking order arrivals
- Processing supplier invoices for payment
- Support in running payroll
- Raising and creating Purchase orders
- Looking up manuals and parts portals
- Filing of emails – incoming/outgoing
- Archive filing
- Research and evaluate potential vendors and suppliers
- Request quotes and compare prices for maximum ROI
- Mail / Couriers
- Attend to customer administration needs
- Assist with the efficient operation of the office and perform various tasks for the Service team
About you
- Clear and concise phone manner, strong communication skills and customer service focus
- Minimum 3 years' experience in a similar role is an advantage
- Forklift license Must have or willing to obtain
- Strong computer skills including Microsoft excel, word, power point
- Demonstrate a strong sense of initiative with the ability to plan and resolve
- Dynamic, professional, positive attitude and excellent work ethic
- Work autonomously
- Take this opportunity to join a dynamic company focused on growth and development.
Contact Person
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