IT Service Management Specialist

4 days ago

Perth, Western Australia NEC Australia Pty Ltd Full time $90,000 - $120,000 per year

NEC is a leading global software and solutions technology business. Over the 54 years of business here in Australia, NEC has helped future-proof organisations in a dynamic and fast changing business environment, driving growth and efficiencies through smart technology solutions, manage risk, solve workforce issues and help businesses improve their customer and employee experience. Working with government agencies and private enterprise, NEC streamlines and simplifies the complex technology requirements, working in areas including health, transport, construction, manufacturing, emergency services, corrections and law enforcement and many more.

Are you passionate about service excellence in IT? Do you thrive in high-pressure situations and have a proven track record in Incident and Problem Management? We have an excellent permanent full-time opportunity for an experienced IT Service Management Specialist to join our dynamic team.

About the Role

As an IT Service Management Specialist, you will play a key role in maintaining and enhancing service reliability, with a strong focus on ITIL practices. You'll take the lead on managing Major Incidents and driving timely service restoration to minimize business disruption.

Key Responsibilities

  • Ensure service reliability through ITIL-aligned practices.
  • Take ownership of Major Incident management and service restoration efforts.
  • Manage communication, escalation, and SLAs related to incidents and problems.
  • Lead post-incident reviews and root cause analyses to drive continuous improvement.
  • Collaborate across teams to develop work instructions, known error documentation, and reporting.
  • Partner with Service Level Management to resolve incidents within SLA timelines and identify improvement areas.
  • Contribute to the review and enhancement of ITSM strategies, policies, and procedures.

What You'll Bring

  • 3+ years' experience in Incident Management.
  • Availability to work in a 24x7, 365-day rostered on-call environment.
  • Solid understanding of ITIL Best Practices, particularly across Incident, Problem, Service Level, and Knowledge Management.
  • Strong communication skills—both written and verbal—with the ability to work collaboratively across technical and business teams.
  • Experience working with managed service providers.
  • ITIL v4 Foundation certification (required).
  • A proactive and collaborative approach to building relationships and improving service delivery.

Why Join Us?

This is a fantastic opportunity to be part of a team that values professionalism, innovation, and collaboration. You'll be at the forefront of ensuring IT services run smoothly, contributing directly to customer satisfaction and operational excellence.

Ready to take the next step in your ITSM career? Apply now and help us deliver reliable, high-quality IT services every day.

  • IT Service Management Specialist

    4 days ago

    Perth, Western Australia NEC Australia Pty Ltd Full time $80,000 - $120,000 per year

    We have an excellent permanent full-time opportunity for an IT Service Management Specialist to lead the establishment and management of our IT Service Continuity and Business Continuity Planning (BCP) capability.Key ResponsibilitiesLead the development and implementation of IT Service Continuity strategies to ensure the organisation can effectively respond...

  • Laptop Technical Support Specialist

    7 days ago

    Perth, Western Australia IT Channel Pty Ltd Full time $60,000 - $80,000 per year

    We are a laptop brand that has been a pioneer in the Australian laptop industry for over 20 years, setting ourselves apart by delivering consistently exceptional quality in both our products and services. Be part of an innovative team of laptop specialists who deeply care about technology and all of its capabilities. With a great job growth model and...

  • Specialist Manager

    5 days ago

    Perth, Western Australia Warrikal Full time

    Warrikal is a dynamic, majority Aboriginal-owned, and operated business that has rapidly emerged as a formidable force in the resources and minerals sector of WA. The company established itself as a leading provider of maintenance, shutdown, and specialised project services, cementing its reputation as a trusted and efficient provider.The RoleWarrikal is...

  • Service Desk Specialist

    1 week ago

    Perth, Western Australia QIX Consulting Full time $40,000 - $72,000 per year

    Service Desk Specialist - Short Term Contract 1-2 months with possible extensionLocation:Perth, WAType:Full-time | Monday to Friday (variable start times between 6:00am and 10:30am)Up to $40 per hour inc Super ( equiv $72K inc Super)Our client is seeking a motivatedService Desk Specialistto join their team, providing first-level technical support and...

  • Client Services Specialist

    1 week ago

    Perth, Western Australia Rabobank Australia Full time $50,000 - $80,000 per year

    Are you someone who thrives on learning, loves solving problems, and enjoys helping others? Do you get a buzz from mastering new systems and processes? If so, we want to hear from youRabobank is the world's leading specialist in food and agribusiness banking. One of our key strengths lies in our people who have a deep understanding of agriculture and are...

  • Service Delivery Specialist

    7 days ago

    Perth, Western Australia NEC Corporation Full time $90,000 - $120,000 per year

    We combine innovative technology with expert talent to help our clients maximise the value of their ICT investments. From consulting and professional services to managed services and infrastructure support, NEC is a trusted partner for end-to-end ICT solutions. We're also driving innovation in AI, biometrics, and quantum technology.Due to growth in our...

  • Service Delivery Specialist

    7 days ago

    Perth, Western Australia NEC Australia Full time $80,000 - $120,000 per year

    NEC is a world-leading technology company, delivering a comprehensive portfolio of ICT solutions and services to enterprise, government, and small business customers.We combine innovative technology with expert talent to help our clients maximise the value of their ICT investments. From consulting and professional services to managed services and...

  • Security Services Sales Manager

    7 days ago

    Perth, Western Australia National Facilities Management Group Full time $80,000 - $120,000 per year

    About us National Facilities Management Group is a leading provider of integrated facilities management services, with a strong focus on security solutions. We pride ourselves on our commitment to quality, innovation, and delivering exceptional customer service. Join our team and be a part of our continued growth and success.About the role Seeking an...

  • Specialist Business Services

    3 days ago

    Perth, Western Australia Hudson Full time $80,000 - $120,000 per year

    We are looking for an experienced business operations or project support leader who thrives on driving efficiency, managing teams, and ensuring seamless service delivery.About the RoleWe're seeking a Specialist Business Services professional to lead and develop a diverse team delivering essential administrative, coordination, and project support services to...

  • Services Sales Specialist

    3 days ago

    Perth, Western Australia Vertiv Full time $80,000 - $120,000 per year

    Key responsibilities:Sales Achievement: Build and maintain a robust sales pipeline focused on maintenance contract renewals, warranty-to-service contract conversions, and upsell opportunities within the installed base.Focus on growth: Deliver on sales growth by actively identifying, qualifying, and pursuing new business opportunities with our existing...