Service Desk Specialist

7 hours ago

Perth, Western Australia QIX Consulting Full time $40,000 - $72,000 per year

Service Desk Specialist - Short Term Contract 1-2 months with possible extension

Location:
Perth, WA

Type:
Full-time | Monday to Friday (variable start times between 6:00am and 10:30am)

Up to $40 per hour inc Super ( equiv $72K inc Super)

Our client is seeking a motivated
Service Desk Specialist
to join their team, providing first-level technical support and outstanding customer service across software, hardware, and network environments.

This is a fantastic opportunity for someone with solid Level 1 support experience who's looking to build their career within a leading technology-driven organisation.

Key Responsibilities

  • Provide technical software, hardware, and network problem resolutions under supervision as part of a collaborative team.
  • Diagnose issues, determine appropriate solutions, and communicate effectively with customers.
  • Utilise remote access tools (e.g., Remote Desktop) to troubleshoot and resolve incidents.
  • Assist with first-level troubleshooting across operating systems, applications, file systems, and backups.
  • Support security, connectivity, and infrastructure services (e.g., DNS, DHCP) within a managed environment.

Experience & Qualifications

  • Minimum
    1 year of Level 1 / Service Desk technical support experience
    .
  • Strong understanding of
    ITIL
    or completion of
    ITIL Foundation v4 certification
    .

Essential Technical Knowledge

  • Operating Systems:
    Ability to troubleshoot and perform first-level problem analysis.
  • Remote Administration:
    Confident using remote desktop tools.
  • Applications:
    Understanding of hardware/software interaction and basic troubleshooting.
  • Files & File Systems:
    Knowledge of data movement utilities and file permissions.
  • Backup/Restore:
    Understanding of backup and restore processes.
  • Security:
    Awareness of physical and virtual security practices, including antivirus protection.
  • Networking:
    Familiar with TCP/IP, name resolution, and network connectivity verification.

If you're ready to take the next step in your IT career and want to work within a supportive and professional environment, we'd love to hear from you.

Apply today
or contact
Brooke Alexander
at
QIX Consulting
for a confidential discussion.

At QIX Consulting
, we celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applications from people of all backgrounds, experiences, and abilities.

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