Laptop Technical Support Specialist

1 day ago

Perth, Western Australia IT Channel Pty Ltd Full time $60,000 - $80,000 per year

We are a laptop brand that has been a pioneer in the Australian laptop industry for over 20 years, setting ourselves apart by delivering consistently exceptional quality in both our products and services. Be part of an innovative team of laptop specialists who deeply care about technology and all of its capabilities. With a great job growth model and knowledge training, learn from us to become an expert in the field of high-end laptops.

Key Responsibilities

  • Provide first-line technical support to end-users via phone and email, troubleshoot, diagnose, and resolve basic to complex hardware and software issues.
  • Repair, service, troubleshoot, diagnose, and resolve hardware and software issues on a wide range of different high-end laptops from the Metabox range.

Non-formal Qualifications (Preferred, but not exclusively required):

  • Extensive experience in the dis-assembly and re-assembly of computers and laptops.

  • Extensive technical understanding on the inner workings of computers and the individual role each component plays.

  • Extensive experience and an in-depth ability to troubleshoot and fault find throughout all levels of software and hardware.

  • Ability to time manage and multi-task efficiently.

Formal Qualifications (Preferred, but not exclusively required):

  • CompTIA A+ Certification

  • Microsoft MCIPT Desktop Support Technician Certification

  • General Certifications in Computers

We are looking for an ambitious and enthusiastic laptop technician who is looking to make a long term career in a successful and growing business that is punctual, well mannered and has a pragmatic approach towards his/her work.

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