Receptionist / Office Administrator

6 days ago

Melbourne, Victoria, Australia PCL Lawyers Full time $60,000 - $80,000 per year

Our Firm and Culture

PCL Lawyers is a national law firm with offices in Melbourne, Sydney and Brisbane. Our practice areas include: Building & Construction, Commercial Litigation, Insolvency, Banking & Finance Property, Family and Wills & Estates.

A mid-size firm, we have a dynamic team of lawyers who are driven to grow and constantly improve. We actively prioritise the nurturing of talent. We have a strong, supportive culture where talent is fostered and staff are empowered to contribute. Our well-defined firm culture is genuinely practiced and regularly reviewed.

About the opportunity

We are looking for a full-time, permanent Receptionist/Office Administratorbased in our Melbourne CBD Office. You'll be the first person our clients meet with, and you will develop long lasting, meaningful relationships for the people we support and the entire firm. 

You will bring professionalism and be an enthusiastic and positive team player. This role requires you to be reliable, organised, digitally savvy and have exceptional communication skills. 

Key Responsibilities:

  • Answering all telephone calls and recording accurate and detailed information to send to firm recipients in a timely manner.
  • Interpreting client needs and connecting them with the appropriate team members, whilst based in reception.
  • Responding to email and telephone requests and enquiries promptly and efficiently.
  • Arranging and confirming meeting room bookings including allocating rooms, confirming and arranging catering, audio visual equipment and other various room facilities.
  • Assisting with events as required
  • Ensuring new client details are added to the firms' database.
  • Cultivating strong relationships with clients and the entire firm.
  • Extend a warm and professional welcome to clients and visitors
  • Ensuring our office meeting rooms and facilities are well stocked and kept clean and tidy.
  • Managing safe destruction collections, ordering stationery, groceries, and couriers for our national offices.
  • General office management duties to support the day to day running of the office including managing printers and general office facilities.
  • Managing all incoming and outgoing mail.
  • Actively working as a team player and assisting with delivering ad-hoc administration tasks.
  • Ensuring that processes and ways of working in reception are accurately documented and kept up to date in our agreed format

Knowledge, Skills & Experience

  • Previous experience in a client-facing, reception or administration role ideally within a professional services environment.
  • Ability to multi-task and manage competing priorities and meet deadlines.
  • Ability to work both autonomously and as part of a team.
  • Exceptional organisational skills.
  • A keen eye for detail in your document management and collation skills.
  • You'll be an excellent communicator both verbally and in writing.
  • You'll be naturally empathetic and have a resolute passion for helping people.
  • Polished and mature minded.
  • Growth mindset with the ability to learn quickly and grow with our rapidly expanding firm
  • Strong technical proficiency with Microsoft suite, not limited to Outlook, Word, Excel, OneDrive, and SharePoint

To Apply

To be considered for this opportunity, please click on the appropriate link below.

Alternatively, for a confidential discussion, please email Larissa Hughes, Head of People and Operations at 

Please note that only shortlisted candidates will be contacted.

For more information please

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