Capability & Service Support Officer

2 days ago


Brisbane, Queensland, Australia Department of Customer Services, Open Data and Small and Family Business Full time $90,000 - $120,000 per year

The Digital Customer (Smart Service Queensland) team within the Department of Customer Services, Open Data and Small and Family Business provides digitally enabled whole-of-government services to the Queensland public through multiple channels including phone, counter and online. This stream brings together technology, development, products, design, engagement, and operations to deliver simpler connected services.

As The Capability & Service Support Officer, You Will

  • Help introduce new services, improve processes, and support multi-channel solutions, with a focus on disaster response.
  • Develop and deliver clear, engaging communication to service delivery staff, ensuring they and other stakeholders are well-informed.
  • Provide admin and coordination support for changes in operations, including new services, campaigns, and technology updates.
  • Work with internal and external teams to make sure projects run smoothly and improvements are effective.
  • Support a culture of learning, innovation, and positive change across service delivery teams to improve customer service

Applications to remain current for 12 months.

Occupational group
Administration



  • Brisbane, Queensland, Australia Queensland Police Service Full time $90,000 - $120,000 per year

    SES is the primary responder for storm and flood events and provide support to other agencies through performing additional functions including search and rescue, emergency traffic management, and road crash rescue. The SES becomes involved in preparing for, and responding to, many different types of disasters and emergencies.The role is responsible for...


  • Brisbane, Queensland, Australia Metro North Hospital & Health Service Full time $80,000 - $120,000 per year

    Under s25 of the Anti-Discrimination Act 1991, there is a genuine occupational requirement for the incumbent to be Indigenous to the Aboriginal or Torres Strait Islander Community.We value the lived experience and cultural knowledge of Aboriginal and Torres Strait Islander candidates, and we encourage you to apply. We understand that cultural knowledge is a...


  • Brisbane, Queensland, Australia Queensland Police Service Full time $90,000 - $120,000 per year

    The ideal candidate will possess proven experience delivering high-level Executive Assistant support and demonstrate the ability to make informed and ethical decisions with an awareness of broader organisational context.This position supports the role of the General Counsel, who is responsible for managing very complex legal risks and challenges, directing...


  • Brisbane, Queensland, Australia Queensland Police Service Full time $60,000 - $90,000 per year

    The Ministerial Services Unit reports to the Director of Strategic Services within the Policy and Performance Division of the Queensland Police Service (QPS). The team is required to be agile and act on the broader QPS strategic direction in their daily interactions.Ministerial Services provides executive support services to assist in the preparation and...


  • Brisbane, Queensland, Australia Queensland Police Service Full time $60,000 - $90,000 per year

    Protective Services Group provides static and mobile security services to state government departments. Our employees are highly motivated, professional members of the Queensland Police Service and provide a valuable service to community safety in State Government buildings and precincts. As the Accounting Support Officer, you will be a part of the Finance...


  • Brisbane, Queensland, Australia Queensland Police Service Full time $60,000 - $90,000 per year

    As a Business Support Officer, you will support the State Custody Unit in the completion of custody analysis, reporting, stakeholder engagement and the delivery of initiatives focused on improving custody services with a view to continual improvement. The role involves conducting analysis of data, preparing briefing and reports, assisting in the development,...

  • Support Officer

    2 weeks ago


    Brisbane, Queensland, Australia Queensland Police Service Full time $60,000 - $100,000 per year

    Want to be a part of something big, bold and cutting edge? Want to make a meaningful difference within your community? With the Frontline and Digital Division in the Queensland Police Service, you'll join a dynamic team finding innovative solutions which directly contribute to positive community outcomes. Frontline and Digital Division offers a supportive...


  • Brisbane, Queensland, Australia Queensland Parliamentary Service Full time $60,000 - $90,000 per year

    Your new opportunityThe Electorate Office Service Coordination (EOSC) team is a newly established unit within the Corporate and Electorate Services Division. The Division provides essential corporate support services, systems, and resources to Members and electorate office staff—forming the foundation for effective, front-line service delivery by more than...


  • Brisbane, Queensland, Australia AMMA'S SUPPORT SERVICES PTY LTD Full time $45,000 - $60,000 per year

    Key Responsibilities:Answering phone calls and managing participant and staff enquiriesAssisting with rosters, shift updates, and documentation using ShiftCarePreparing and sending professional emails to stakeholders and team membersSupporting onboarding processes for new staff and participantsManaging intake forms, incident reports, and compliance...


  • Brisbane, Queensland, Australia Queensland Police Service Full time

    Marine Rescue Queensland, Director People and CapabilityJoin to apply for the Marine Rescue Queensland, Director People and Capability role at Queensland Police Service.You will help establish the new identity of Marine Rescue Queensland (MRQ) with the amalgamation of the Volunteer Marine Rescue and the Australian Volunteer Coast Guard. There are currently...