Capability & Service Support Officer

7 hours ago


Brisbane, Queensland, Australia Department of Customer Services, Open Data and Small and Family Business Full time $90,000 - $120,000 per year

The Digital Customer (Smart Service Queensland) team within the Department of Customer Services, Open Data and Small and Family Business provides digitally enabled whole-of-government services to the Queensland public through multiple channels including phone, counter and online. This stream brings together technology, development, products, design, engagement, and operations to deliver simpler connected services.

As The Capability & Service Support Officer, You Will

  • Help introduce new services, improve processes, and support multi-channel solutions, with a focus on disaster response.
  • Develop and deliver clear, engaging communication to service delivery staff, ensuring they and other stakeholders are well-informed.
  • Provide admin and coordination support for changes in operations, including new services, campaigns, and technology updates.
  • Work with internal and external teams to make sure projects run smoothly and improvements are effective.
  • Support a culture of learning, innovation, and positive change across service delivery teams to improve customer service

Applications to remain current for 12 months.

Occupational group
Administration


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