Reservations Manager
2 days ago
Adelaide Marriott is looking for a Reservations Manager to join the team
JOB SUMMARY
Responsible for soliciting and managing of reservations sales-related opportunities. Manages and provides training and work assignments to Reservations Sales staff. Actively up-sells each business opportunity to maximize revenue opportunity. Achieves personal and team related revenue goals. Responsible for driving customer loyalty by delivering service excellence throughout each customer experience. Provides service to our customers in order to grow share of the account on behalf of the company.
ABOUT THE ROLE
- Monitor associates to ensure all calls, internal/external, are answered promptly and in a friendly manner complying with the hotel policy
- Monitor and ensure the inputting of all reservations is completed in a timely manner so that reservations on the books reflect a true picture of business currently held
- Be fully conversant with facilities and services of the hotel and product offerings, including room configurations, banqueting facilities, and the operating times of all beverage and food venues
- Conduct detailed arrival checks to ensure guest details, payment method, special request, VIP and amenity arrangements etc., are accurate
- Traces and Alerts are set for related departments to deliver a smooth check in process
- Coordination of all aspects of the departments operation to ensure that the services of the Department are delivered to guests or internal customers with the aim of exceeding guest expectations and in accordance with hotel's standards and procedures
- Manage rate availability and inventory in coordination with the Director of Revenue Management
- Assist the Director of Revenue Management to configure systems including HPP, Opera, MARSHA and One Yield, etc
CANDIDATE PROFILE
Education and Experience
• High school diploma or GED; no work experience required.
OR
• 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years experience in the sales and marketing, guest services, front desk, or related professional area.
Why Join Adelaide Marriott?
- Enjoy a competitive salary, exclusive staff perks, and Marriott International room night discounts and 35% off food and beverage for you, your family and your friends in ANZP and 20% off globally.
- Propel your career forward with opportunities across Marriott International, always advertised on Marriott careers, our platform for recruitment.
- Be part of Marriott's TakeCare initiative, where we give back to the community, and not just talk about it
- Earn a paid day off on your birthday because we believe in celebrating our associates – YOU
- Benefit from our Employee Assistance Program, addressing physical, emotional, and financial wellbeing.
- Take advantage of our Employee Referral Bonus
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
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