Reservations Supervisor

6 days ago

Adelaide, South Australia Pullman Hotels & Resorts Full time

Company Description
Pullman Adelaide joined the Accor network in 2017. Situated in the heart of the Adelaide CBD and featuring 308 guestrooms, a thriving restaurant and bar space, and top floor meeting room facilities, Pullman Adelaide is on an exciting journey to elevate the 5 star offering in Adelaide.

Job Description
This is a unique opportunity for an emerging leader ready to take a step up or currently working in a supervisory role. Reporting to the Front Office Manager, this hands on role will be responsible for supporting the reservations team in end to end process of FIT and Groups Bookings. You will ensure that guests receive the best possible pre-arrival experience, identifying peak moments that can be set up for the broader team to deliver.

Qualifications
You will have:

  • working experience in a similar role (front office / reservations within premium segment in hotels is preferred)
  • experience is supervising diverse teams
  • a proven record of accurate reporting, while working within time constrains
  • Ability to work full time (mostly Monday - Friday, however some weekend work may be required from time to time)
  • an excellent understanding of reservations processes
  • the ability to think creatively and be a proactive self-starter
  • knowledge of the Adelaide market is advantageous
  • experience working with Opera Cloud and Resaweb is preferred
  • Full time working rights in Australia

Additional Information

What Is In It For You

  • ALL Heartist, Employee benefit card, offering discounted rates in Accor worldwide
  • Learning programs through our "Learn your Way" Academy platforms, ongoing training and development opportunities (self-pace, virtual webinars, face to face)
  • Opportunity to develop your talent and grow within your property and across the world
  • Ability to make a difference through our Corporate Social Responsibility activities.
  • Laundered uniform
  • Duty Meals

Our Commitment To Diversity & Inclusion
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit

Do what you love, care for the world, dare to challenge the status quo
#BELIMITLESS

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