Reservations Manager

6 days ago

Adelaide, South Australia Pullman Adelaide Full time

Company Description

Pullman Adelaide joined the Accor network in 2017. Situated in the heart of the Adelaide CBD and featuring 308 guestrooms, a thriving restaurant and bar space, and top floor meeting room facilities, Pullman Adelaide is on an exciting journey to elevate the 5 star offering in Adelaide.

Job Description

This is a unique opportunity for an emerging leader ready to take the next step in their career or currently working in a supervisory role. Reporting directly to the Executive Assistant Manager, this hands-on position is responsible for leading and supporting the reservations team through the end-to-end process of FIT and Group bookings.

You will play a pivotal role in shaping the pre-arrival experience for our guests, ensuring every interaction is seamless and personalized. By identifying key moments in the guest journey, you will help set the stage for the broader team to deliver exceptional service and memorable stays.

Qualifications

You will have:

  • Working experience in a similar role (front office or reservations within the premium hotel segment is preferred)
  • Proven experience supervising and motivating diverse teams across different functions
  • A strong track record of accurate reporting and data integrity, even under tight deadlines
  • Full-time availability (primarily Monday to Friday, with occasional weekend work as required)
  • Deep understanding of reservations processes, including FIT and group bookings
  • Creative thinking and a proactive, solutions-oriented mindset
  • Familiarity with the Adelaide market and local travel trends (advantageous)
  • Experience using Opera Cloud and Resaweb (preferred)
  • Full working rights in Australia

In addition, you will demonstrate:

  • Exceptional communication and interpersonal skills, with the ability to build rapport across departments and with external partners
  • High attention to detail and a commitment to delivering a seamless guest experience
  • Strong organizational and time management abilities, with a focus on prioritization and follow-through
  • A collaborative spirit and the ability to contribute to a positive team culture
  • Confidence in using technology and hotel systems to streamline operations and enhance service delivery
  • A passion for hospitality and a genuine desire to exceed guest expectations

Additional Information

What is in it for you:

  • ALL Heartist, Employee benefit card, offering discounted rates in Accor worldwide
  • Learning programs through our "Learn your Way" Academy platforms, ongoing training and development opportunities (self-pace, virtual webinars, face to face)
  • Opportunity to develop your talent and grow within your property and across the world
  • Ability to make a difference through our Corporate Social Responsibility activities.
  • Laundered uniform
  • Duty Meals

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  

Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS

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