Night Manager

Hotel Alba is part of EVT, and being a part of EVT means believing in changing the game. Why? Because no one wants ordinary. If you're seeking to be part of the kind of wow-factor moments you can help shape, then you've come to the right place. 

About EVT:
As market-leading experience creators, we bring to life some of the best-known brands and properties in entertainment, ventures, and travel. Our portfolio includes over 140 entertainment experiences like Event Cinemas and Moonlight Cinemas, 150 award-winning restaurants and bars, and 80+ hotels, including QT, Rydges, Atura, LyLo, Independent Collection by EVT and Thredbo. Our ventures include a ~$2.3B property portfolio and hotel management, just to name a few.  

About Hotel Alba:
Hotel Alba is formerly known as Chifley on South Terrace, featuring 99 stylish guest rooms with private balconies and city or parkland views. It is known for its Mediterranean-inspired dining at the ela restaurant and bar, a poolside precinct with cocktails, and various event spaces, including a private dining room. 

About the Role:
This pivotal role requires an experienced professional to serve as the Manager on Duty overnight, assuming full operational command in the absence of the Hotel General Manager, Front Office Manager, and Hotel Manager. The focus is dual: ensuring exceptional guest service and comfort during the quiet hours, and meticulously managing all financial, audit, and security functions to guarantee a seamless transition to the day shift.

Key Responsibilities:

•     Act as the Manager on Duty overnight, supervising all night staff and operations.

•    Accurately complete the daily Night Audit process, reconciling revenue and payments.

•    Provide exceptional guest service by proactively meeting needs and resolving all complaints diplomatically.

•    Enforce hotel security and safety protocols, strictly adhering to all WH&S guidelines.

•    Coordinate with other departments (Housekeeping, Reservations) to ensure rooms are prepared for arrivals.

•    Maintain accurate operational and financial records, ensuring policy compliance for all processes. 

Skills & Experience:

•    Must be totally conversant with all aspects of the Hotel's computer system as they relate to specific night audit functions.

•    Full working knowledge of current room rates, packages, hotel services, local area information, and reservation procedures (booking, amending, and filing).

•    Demonstrated ability to comply with all operational policies, procedures, and relevant WH&S guidelines.

•    Proven ability to communicate effectively with guests, management, and the night team.

•    Experience in ensuring the protection and maintenance of all operating equipment and diligently completing all assigned opening and closing duties.

Benefits & Perks:

•    Incredible team member discounts from your first day on-the-job.   

•    50% off stays at EVT hotels – Rydges, QT, Atura, Lylo and more.   

•    $2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more.   

•    Awesome winter and summer savings and discounts at Thredbo.   

•    Rapid career growth opportunities through our EVT network.   

•    Local community involvement, volunteering and charitable giving.    

•    Australia and NZ's largest and most diverse experiences company 

Join Hotel Alba and become an EVT experience creator, opportunity taker, the ultimate Daymaker. Join and make a positive impact on our people, communities, and environment every day.  

When you click apply you will be directed through to our Job Ad listed on Dayforce which is the platform in place to track all of our applicants when applying for roles with the EVT group. You will be asked to enter in your information and answer some screening questions when applying.