Reservations Consultant

About Us

G'day Group is more than just accommodation – we create unforgettable memories.

As Australia's largest park network, we encompass Discovery Parks, G'day Parks, and the G'day Rewards loyalty program, employing over 2,200 people across more than 300 holiday parks nationwide, including 85 fully owned and operated parks and resorts.

From the rugged luxury of El Questro Homestead in Western Australia's Kimberley region to the pristine beaches of Rottnest Island and unique wildlife experiences at Undara in Outback Queensland, our diverse portfolio caters to every style of traveler. Whether you're catching waves along the coast, forging campfire friendships, or chasing waterfalls in the Kimberley, we provide authentic Australian experiences.

We are committed to reshaping the tourism industry with cutting-edge technology and exceptional customer service. With eyes on domestic and regional tourism like never before, we are building a passionate, adaptable, high-performance team to create holiday memories that put a smile in every g'day.

About the Role

Are you passionate about Australian travel and ready to launch or grow your career in tourism? We're looking for an enthusiastic and customer-focused Reservations Consultant to join our high-performing team. This role is a great opportunity for someone with a background in customer service and a passion for tourism—whether you're just starting out or building on early industry experience. You'll play a key role in helping guests plan memorable holidays across our diverse portfolio—from holiday parks to glamping and all-inclusive luxury lodges. With support from a collaborative and friendly team, you'll manage enquiries, develop itineraries, and ensure every guest enjoys a seamless booking experience.

Responsibilities will include:

• Respond to phone and email enquiries from guests and trade partners in a timely and professional manner.
• Create accurate and well-detailed bookings for both individual travellers and groups.
• Build positive relationships with internal teams, guests, and trade partners.
• Support group bookings by helping to coordinate itineraries and check booking details.
• Provide friendly, helpful service while working towards team targets and KPIs.
• Upsell and cross-sell experiences across our national portfolio of properties.
• Contribute to a fun and collaborative team culture.
• Stay up to date with our properties, systems, and product offerings.
• Assist with administration and troubleshooting as needed.

You'll be a great fit if you:

• Have a strong interest in tourism, with qualifications or current studies in travel, tourism, or hospitality.
• Bring some customer service or sales experience (tourism industry experience is a bonus but not required).
• Have had exposure to group bookings, or an interest in learning this space.
• Are passionate about helping people and delivering memorable travel experiences.
• Have excellent communication skills and a friendly, confident phone manner.
• Are organised, detail-oriented, and comfortable using multiple systems at once.
• Enjoy working as part of a supportive and energetic team.
• Are open to learning, adaptable to change, and eager to grow your skills.

Benefits

• Health and Wellbeing – Flexible and hybrid working arrangements / Employee Assistance Program / Discounted private health cover / BeWell Training Program / Weekly yoga and walking group / Free annual flu vaccinations
• Leave Policies – Parental leave / Volunteer leave / Study leave 
• Professional Development – Leadership programs / Support of external training courses / Reimbursement of professional memberships
• Employee Savings – Discounted accommodation and experience rates / Salary packaging / Discovery partner discounts/ Free G'day Rewards membership / Loyalty recognition benefits

Our ESG statement

The G'day Group acknowledges the increasing global expectation to demonstrate our approach to Environmental, Social and Governance (ESG) risk factors and sustainability in our daily operations and ongoing decision making. Our five-year ESG strategy is evolving to ensure we are committed to fostering a safe, respectful and inclusive workplace, giving back to the communities we operate in, and protecting our environment.