Reservations Agent

12 hours ago

Adelaide, South Australia Stamford Plaza Adelaide Full time $40,000 - $60,000 per year

Join our passionate team at
Stamford Hotels & Resorts
, where luxury meets exceptional guest service. We are seeking an enthusiastic and detail-oriented
Reservations Agent
to deliver outstanding service and ensure every guest's stay begins seamlessly from the moment they book.

  • Permanent full time position
  • Adeliade CDB location

About Stamford Hotels And Resorts
Stamford Hotels and Resorts, a part of the Stamford Group, manages the Group's portfolio of luxury premium hotels located in Australia.

The hotel portfolio consists of nearly 1800 rooms and over 1000 employees. In addition to the hotels, the Stamford Group owns a portfolio of premium commercial office properties internationally and is involved in the development of high-end luxury residential units in Australia.

At Stamford Hotels and Resorts, we understand that our people are our greatest asset. We strive to retain, develop and reward passionate and success-orientated professionals at all levels. In our pursuit for excellence, we encourage entrepreneurial thinking, challenge the status quo and inculcate a sense of ownership while fostering an environment of transparency, collaboration, respect and integrity among our employees, business partners and the larger community.

About The Role
As a Reservations Agent, you'll be the first point of contact for guests, managing room reservations, responding to enquiries, and ensuring accurate and efficient booking processes.

You'll collaborate closely with the Front Office and Sales teams to maximise occupancy and revenue while maintaining our high service standards.

Situated in our contact centre located at the Stamford Plaza Adelaide, you'll serve as the first line of inquiry for room reservations, Hotel offerings and Brand driver, across both Adelaide properties, Stamford Plaza Adelaide and Stamford Grand Adelaide.

Key Responsibilities

  • Handle phone, email, and online booking enquiries professionally and promptly
  • Process individual and group reservations accurately
  • Liaise with internal departments to ensure smooth guest arrivals and special requests are met
  • Upsell room types and packages to enhance guest experiences
  • Maintain guest records and ensure data accuracy in all systems
  • Support daily and monthly reporting requirements
  • Oversee and support room inquiries, reservations, confirmations, cancellations and operating yield management to ensure highest rates and occupancy are achieved
  • Proactively convert inquiries into contracted business
  • Meet or exceed required individual, team or organisational qualitative and quantitative performance standards
  • Build rapport with both new guests and regular guests by maximising the use of the guests history

About You

  • Minimum of 2 years proven experience in hotel reservations or front office operations, with supervisory experience.
  • Familiarity with property management systems (Opera desirable).
  • Excellent communication and problem-solving abilities.
  • Ability to multitask and remain calm under pressure.
  • Detail-oriented with strong organizational and time management skills.
  • Fluent English, verbally & written
  • Experience providing prompt and efficient service including upselling skills is advantageous
  • Availability to work across a variety of shifts, including weekends and public holidays
  • Have the legal requirements to live and work unrestricted in Australia

Culture And Benefits
At Stamford Plaza Adelaide, we pride ourselves on creating a warm, inclusive, and dynamic work environment. We're passionate about hospitality and believe in going above and beyond for both our guests and our team members.

As part of our team, you'll be surrounded by people who care, support one another, and celebrate success together.

We promote open communication, continuous learning, and strong collaboration across all departments. We're committed to developing our people and providing opportunities for growth and progression within the company.

  • Supplied meals during allocated rostered shifts
  • Career growth opportunities
  • Discounted onsite car parking

How To Apply
If you have the experience, we'll give you the opportunity.

Please submit a cover letter and resume. We thank you in advance for taking the time to apply for our exclusive role, please note that only shortlisted candidates will be contacted for an interview.

No recruitment agencies please.

Stamford Hotels and Resorts is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.
We are committed to non-discrimination on any protected basis, covered under applicable law. Please kindly note we will be conducting interviews concurrently with the live ad.
#SPA
Apply Now

  • Reservations Agent

    2 days ago

    Adelaide, South Australia Stamford Grand Adelaide Full time $50,000 - $80,000 per year

    Join our passionate team at Stamford Hotels & Resorts, where luxury meets exceptional guest service. We are seeking an enthusiastic and detail-oriented Reservations Agent to deliver outstanding service and ensure every guest's stay begins seamlessly from the moment they book.Permanent full time positionAdeliade CDB locationAbout Stamford Hotels and...

  • Guest Service Agent

    1 week ago

    Adelaide, South Australia IBIS Full time $45,000 - $65,000 per year

    Company DescriptionAt Ibis Adelaide, our Guest Service Agents are our un-official director of first impressions at the hotel front desk You lead with liking, making every person feel welcome and create memorable experience, right from GOJob DescriptionOur Guest Service Agents are a key position and the first point of call for our guests when they arrive. You...

  • Guest Service Agent

    1 week ago

    Adelaide, South Australia Rydges Adelaide Full time $45,000 - $65,000 per year

    Title:   Guest Service Agent - CasualPosition Overview:To anticipate and meet the needs and desires of the hotel's guests, to ensure that guests' room requirements are fulfilled, to maintain the established high standard of service, and to adhere to the policies and procedures of the hotel.Our Vision is being leaders in creating experiences and properties...

  • Guest Service Agent

    4 days ago

    Adelaide, South Australia Mayfair Hotel Full time $45,000 - $70,000 per year

    About Mayfair HotelA fantastic opportunity has become available for experienced hotel profesionals to join our team at the Mayfair Hotel. The Mayfair Hotel is Adelaide's leading boutique luxury hotel located right in the heart of the CBD.Since 2015, the Mayfair Hotel has set the standard for luxury accommodation in Adelaide, offering a five-star bespoke...

  • Guest Service Agent

    2 weeks ago

    Adelaide, South Australia Crowne Plaza Adelaide Mawson Lakes Full time $70,000 - $120,000 per year

    Our brand-new hotel, Crowne Plaza Adelaide Mawson Lakes, boasts 155 contemporary rooms featuring cutting-edge technology and premium amenities. With versatile meeting spaces as well as a vibrant bar, and a restaurant, we're set to become the go-to destination for both business and leisure travelers in Adelaide.The Front Desk is often the first point of...

  • Guest Service Agent

    4 days ago

    Adelaide, South Australia Minor International Full time $72,000 - $96,000 per year

    Company Description Minor Hotels is one of Australasia's largest accommodation providers, managing over 70 properties in the region and a global portfolio of 560 properties across more than 58 countries. Our brands, Anantara, Avani, Oaks, NH Hotels, NH Collection, nhow, and Tivoli, span six continents, including Asia Pacific, the Middle East, Africa, the...

  • Guest Service Agent

    4 days ago

    Adelaide, South Australia Minor International Full time $72,000 - $96,000 per year

    Company Description Minor Hotels is one of Australasia's largest accommodation providers, managing over 70 properties in the region and a global portfolio of 560 properties across more than 58 countries. Our brands, Anantara, Avani, Oaks, NH Hotels, NH Collection, nhow, and Tivoli, span six continents, including Asia Pacific, the Middle East, Africa, the...

  • Hotel Receptionist

    1 week ago

    Adelaide, South Australia The Richmond Hotel Full time $32,000 - $45,000 per year

    GUEST SERVICE AGENTLocation: The Richmond Hotel - 128 Rundle Mall, Adelaide, SA 5000Part-time hours / Casual ContractStart Date: immediateAbout Us:At The Richmond Hotel, we pride ourselves on delivering warm hospitality and exceptional service that makes every guest feel at home. As part of our front desk team, you'll be the face of our hotel - creating a...

  • Reservations Agent

    2 weeks ago

    Adelaide CBD, Australia Hotel Grand Chancellor Adelaide Full time

    **Reservations Agent** We have an opening for a Reservations Agent to join our hotel on a permanent full-time basis. This opportunity is for someone who is has experience in hotel front office operations and has high attention to detail. The successful person will report to the Reservations Manager and will be responsible for the day to day hotel...

  • Reservations Agent

    3 days ago

    Adelaide, Australia Marriott International, Inc Full time

    **Job Number** 24093712 **Job Category** Reservations **Location** Adelaide Marriott Hotel, 141 King William Street, Adelaide, South Australia, Australia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management As Marriott International’s flagship brand, Marriott Hotels drives innovation in our...

  • Reservations Sales Agent

    3 days ago

    Greater Adelaide SA, Australia PULLMAN Full time

    **Company Description** Pullman Adelaide joined the Accor network in 2017. Situated in the heart of the Adelaide CBD and featuring 308 guestrooms, a thriving restaurant and bar space, and top floor meeting room facilities, Pullman Adelaide is on an exciting journey to elevate the 5 star offering in Adelaide. We are ready to welcome a Reservations Sales...

  • Reservations Sales Agent

    2 weeks ago

    Greater Adelaide SA, Australia IBIS Full time

    **Company Description** Who are we?** ibis Adelaide opened in mid-2014, making a significant wave in the market as an unique economy product with strong aesthetic appeal and an understanding of the needs of the guest. We pride ourselves on consistently smashing guest and employee engagement targets and sustaining our strong and stable team to ensure we are...

  • Reservation Sales Agent

    3 days ago

    Adelaide Region SA, Australia PULLMAN Full time

    Company Description **Pullman Adelaide** represents one of Accor’s most exciting brands and has a strong history of impressing a broad spectrum of the Adelaide market. The hotel consists of 308 rooms overlooking the picturesque Hindmarsh Square and has a reputation second to none! Why work for **Accor**? We are far more than a worldwide leader. We welcome...

  • Group Reservations Agent

    18 hours ago

    Greater Adelaide SA, Australia Crowne Plaza Hotels & Resorts Full time

    **Your day-to-day** - Assist guests with reservation enquiries from all channels, while identifying opportunities to upsell and maximise revenue - Ensure efficiency and accuracy in all personalised guest interactions, specifically acknowledging IHG One Rewards members and returning guests - Meet targets for converting sales - Be responsible for providing...

  • Reservations Agent

    4 days ago

    Adelaide Region SA, Australia IHG Full time

    **About us** As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the...

  • Reservation Agent

    3 days ago

    Greater Adelaide SA, Australia Crowne Plaza Hotels & Resorts Full time

    **Your day-to-day** - Assist guests with reservation enquiries from all channels, while identifying opportunities to upsell and maximise revenue - Ensure efficiency and accuracy in all personalised guest interactions, specifically acknowledging IHG One Rewards members and returning guests - Meet targets for converting sales - Be responsible for providing...

  • Reservations Agent

    1 week ago

    Adelaide Region SA, Australia Crowne Plaza Hotels & Resorts Full time

    **Your day-to-day** - Assist guests with reservation enquiries from all channels, while identifying opportunities to upsell and maximise revenue - Ensure efficiency and accuracy in all personalised guest interactions, specifically acknowledging IHG One Rewards members and returning guests - Meet targets for converting sales - Be responsible for providing...

  • Reservations Agent

    1 week ago

    Greater Adelaide SA, Australia SOFITEL Full time

    **Company Description** Thrive in an environment where care and kindness are at the heart of everything we do. With us, you can take pride in being part of a wider global team leading the way in local sustainability initiatives. Working together with our communities, we will empower you to make your own meaningful impact. We will support you to maintain your...