Reservation Agent

5 hours ago

Adelaide, South Australia IHG Hotels & Resorts Full time $45,000 - $65,000 per year

Your day-to-day
Assist guests with reservation enquiries from all channels, while identifying opportunities to upsell and maximise revenue

Ensure efficiency and accuracy in all personalised guest interactions, specifically acknowledging IHG One Rewards members and returning guests

Meet targets for converting sales

Be responsible for providing prompt, courteous and efficient handling of all requests for guest reservations, changes and cancellations

Strictly adhere to IHG policy concerning the Trade Practices Act, Gifts and Bribery and Data Privacy. Maintain all procedures and adhere to them within the IHG guidelines; with emphasis on hotel credit policy

Be an expert in knowing the nuances of the Modern Business Traveller - their needs for business and leisure

Work collaboratively and creatively with our Sales & Marketing, Front Office, Guest Services, Housekeeping and Food & Beverage teams to ensure a seamless arrival experience and to maximise opportunities for a positive guest experience

Manage a range of guests and clientele such as corporate, groups, travel agents and leisure

Make their stay memorable

What We Need From You
Minimum 6-12 months Front Office/Reservations/Customer Service experience

Qualifications In Hotel Management And/or Hospitality Related Field Preferred
Proficiency in Opera Property Management System and integrated Point of Sale and channel management systems is highly regarded

Excellent written and verbal communication skills, and conflict resolution. Fluency in English, while bilingual or multilingual would also be advantageous

Excellent attention to detail

Excellent stakeholder management, ability to collaborate effectively with departments on groups and projects

Strong organisational skills and ability to prioritise workflow and workload individually and across the team. Assist with other duties as required

Flexibility to work a 7 day rotating roster – during the week, weekend and public holiday shifts are all part of the job

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

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