Ecommerce Customer Service Representative

5 days ago

Moorabbin Victoria, Australia PUMA Group Full time $40,000 - $60,000 per year

SPEED & SPIRIT is what we look for in our candidates, defined by some simple values that inspire us to BE DRIVEN in our performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spirit, and BE YOU to let our individual talent and experience shine. Applying for a job at PUMA is easy and all genders are welcome. Simply click APPLY ONLINE and follow the steps to upload your application.

YOUR MISSION:
At PUMA, we're not just fast, we're the
Fastest Sports Brand in the World
. Right now, we're gearing up for our busiest season and we're on the hunt for energetic, resilient, and customer-obsessed talent to join our E-Commerce Customer Service team.

This isn't your average customer service gig, this is your chance to play a key role in delivering world-class support for our online shoppers during
Black Friday, Christmas, and New Year's
. If you thrive under pressure, love problem-solving, and bring a calm, warm approach to every customer interaction, we want you on the team.

What You'll Do

  • Be the frontline for our online customers: handling queries via email and phone with speed and care.
  • Guide customers through orders, returns, and product questions making their PUMA experience seamless.
  • Keep cool under pressure while managing escalations and high volumes during peak trade.
  • Support the team by covering breaks and jumping in when demand spikes.
  • Be the voice of our customer flagging improvements to make our eComm experience even better.

YOUR TALENT:
What We're Looking For

  • Proven customer service skills, ideally in eCommerce or retail.
  • A calm, confident communicator who thrives in fast-paced environments.
  • Resilience to handle escalations while keeping the customer experience top-notch.
  • Strong multi-tasking and problem-solving skills with excellent written and verbal communication.
  • Someone available from now through end of January, with flexible hours (expect extra shifts during peak).
  • 100% office-based role, where the action happens.

The Details

  • Employment type: Casual
  • Start: ASAP – until end of January
  • Hours: Flexible (with more during peak trade)
  • Workplace: Office-based (Australia)

Your Teammates:

  • Internal: You'll be collaborating with our Retail and Warehouse teams.
  • External: You'll be the friendly face of PUMA for our amazing customers

Why PUMA?
You'll be joining a global brand that's bold, fast, and fearless. Peak season at PUMA is high-energy, high-reward, and an incredible opportunity to gain hands-on experience in eCommerce customer service with a world-class sports brand.

So, if you're ready to bring your
A-game
, keep cool under pressure, and help deliver the best online experience in the game we want you.

Apply now and join the PUMA team this peak season – let's go faster, together.
PUMA supports over 19,000 employees across 120+ countries. The PUMA Group owns the brand PUMA, Cobra Golf and stichd, and is headquartered in Herzogenaurach, Germany.

PUMA provides equal opportunities for all job applicants, regardless of race, color, religion, national origin, sex, gender identity or expression, sexual orientation, age, or disability. Equality for all is one of the core principles at PUMA and we do not tolerate any form of harassment or discrimination.

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