Customer Service Representative

2 days ago

Moorabbin Airport Victoria, Australia Amer Sports Full time $50,000 - $70,000 per year

If you haven't heard of Amer Sports before, you've definitely heard of our internationally recognised brands including Wilson, Salomon, Arc'teryx, and Atomic. Our brands specialise in high-performance, technical sports equipment and apparel, and encourage users to get outside, keep active and have fun – whether they are playing tennis or golf in the summer, or skiing in the Winter. Combine your skills and passions into one in this fast-paced and rapidly growing business, with countless possibilities for personal career development

We're excited to be recruiting for a Customer Service Representative role within our Moorabbin Head Office to focus on our own Retail stores across all Salomon and Wilson.  This is a pivotal role that willrequire superior organizational and communication skills, and an interest in our brands / sport / the outdoors will ensure you are aligned to our company culture.

Requirements

Responsibilities will include:

  • Using SAP and Microsoft Office
  • Responding to our Retail Stores enquiries via telephone and email to provide problem resolution
  • Approving and processing replacement products or value credit to consumers
  • Preparing stock for return to inventory
  • Investigating repair options for items
  • Gathering information and reporting on feedback from customers
  • Preparing reports for vendor claims
  • Extensive liaison with various departments

Working in a small team, the role will require adaptability, flexibility and a high degree of communication to ensure customer satisfaction is guaranteed and processes are adhered to. Experience of working in the sporting goods industry will be highly regarded.

Benefits

What's on Offer (this just touches on some of the benefits and perks)

  • Competitive salary, bonus and allowances
  • Free product and generous allowances to get you kitted out for all your sporting adventures
  • Flexible, family and pet friendly working environment, including additional school holiday flexibility / support.
  • Work in a state-of-the-art 6-star energy efficient facility, with a huge business focus on environmental and social strategies
  • Free Access to a gym, weekly HIIT classes, table tennis social competitions and more
  • Support in career development, wellbeing and personal growth
  • Regular staff activity days, including camping, snow trips, fun runs and more
  • Company supported volunteering program
  • Modern open plan office located in a developed hub of Melbourne's South Eastern Suburbs with free parking

So, who's keen?

We're looking to bring on board a highly effective and proactive individual who has experience of providing outstanding customer service and resolving problems. Candidates who have knowledge of our products are encouraged to apply.

No candidate will meet every single desired skill and qualification. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you

Apply today with your CV and cover letter.

  • Customer Service Representative

    2 weeks ago

    Moorabbin Airport, Australia SMS Personnel Full time

    **Customer Service Representative** - **Brand name with global presence** - **Moorabbin airport precinct** - **Full time position** - **Excellent culture and working environment** - **Immediate start** **About the company**: **Key responsibilities**: - Daily support, communication and service for distributor customer service, supply chain and sales...

  • Customer Service Representative

    3 days ago

    Moorabbin Airport, Australia Amer Sports Full time $60,000 - $80,000 per year

    If you haven't heard of Amer Sports before, you've definitely heard of our internationally recognised brands including Wilson, Salomon, Arc'teryx, and Atomic. Our brands specialise in high-performance, technical sports equipment and apparel, and encourage users to get outside, keep active and have fun – whether they are playing tennis or golf in the...

  • Customer Service Representative

    1 day ago

    Airport West, Victoria, Australia Neighbourhood Plumbing Full time $60,000 per year

    Customer Service Representative – Neighbourhood Plumbing Airport West, VIC | Full-Time | $60,000 + Coms | Start Date: December 2025Neighbourhood Plumbing is seeking a proactive and detail-oriented Customer Service Representative (CSR) to join our growing operations team. This position plays a key role in supporting both clients and internal teams through...

  • Customer Service Representative

    7 days ago

    Moorabbin, Australia PUMA Full time

    **YOUR TALENT**: - A strong foundation in customer service or sales - Proactive and detail oriented - Ability to manage multiple stakeholders across different functions. - An analytical mindset with trend identification. - A university degree in business or equivalent, ideally with a focus on sales, supply chain, or finance. - Advanced Microsoft Office...

  • Ecommerce Customer Service Representative

    2 weeks ago

    Moorabbin, Victoria, Australia PUMA Group Full time $40,000 - $60,000 per year

    SPEED & SPIRIT is what we look for in our candidates, defined by some simple values that inspire us to BE DRIVEN in our performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spirit, and BE YOU to let our individual talent and experience shine. Applying for a job at PUMA is easy and all genders are welcome. Simply click APPLY ONLINE and...

  • Customer Service Representative

    4 days ago

    Moorabbin, Australia GPC Asia Pacific Full time

    **Resto Country Spares, **a GPC Asia Pacific business, is a leading supplier of new, restoration and reconditioned automotive spare parts for Holden and Ford vehicles. With a strong customer following and support from GPC Asia Pacific and brands such as Rare Spares, Repco, NAPA and more, Resto Country Spares has a strong online presence, and is the go to for...

  • Customer Service Representative E-commerce

    2 weeks ago

    Moorabbin, Australia PUMA Full time

    **E-COMMERCE** **CUSTOMER SERVICE REPRESENTATIVE E-COMMERCE**: - Moorabbin, Australia**YOUR MISSION**: - Answer eCommerce customer support calls in a happy and supportive manner - Answer customer support tickets online - Reply to customer inquiry’s in a fast-paced environment using the company’s in-house system - Solve niche customer problems and find...

  • Customer Service Representative e

    4 days ago

    Moorabbin, Australia PUMA Full time

    **YOUR TALENT**: - Experience in a retail or customer service role - Basic knowledge of Windows OS and supporting software - Zendesk or similar platform experience, preferred - Excellent written and verbal communication skills - Capacity to thrive under pressure in a fast paced environment - Attention to detail and multi-tasking ability **YOUR...

  • Customer Service Representative E-commerce

    2 weeks ago

    Moorabbin, Australia PUMA Full time

    **E-COMMERCE** **CUSTOMER SERVICE REPRESENTATIVE E-COMMERCE**: - Moorabbin, Australia**YOUR MISSION**: - Ensure customer satisfaction by offering appropriate and timely support (solve tickets within 48h) and, if required, working with other eCom functions - Help customers making confident buying decisions, by providing knowledgeable answers to questions...

  • Business Support Representative

    4 days ago

    Moorabbin Airport, Australia Avery Dennison Full time

    Company Description **Job Description**: **The Business Support Representative (BSR) is responsible for establishing and maintaining profitable relationships with customers (both internally & externally) on behalf of the company by taking personal and complete responsibility for each customer contact and by ensuring that all customer requirements are...