Customer Service Representative Cobra Puma Golf

1 week ago

Moorabbin, Australia PUMA Full time

**YOUR TALENT**:

- Industry Experience: Minimum of 2 years in Sales, preferably in sports or FMCG. Experience in the golf industry is a major plus
- Tech-Savvy: Proficient in Microsoft Word and Excel, with SAP experience highly desirable.
- Fluent Communicator: Exceptional written and verbal communication skills in English.
- Customer-Centric: Passionate about delivering outstanding customer service and building strong relationships.
- Detail-Oriented: Sharp attention to detail in business planning, forecasting, and data analysis.
- Logical & Pragmatic: A systematic thinker who takes initiative and approaches challenges with pragmatism.

**YOUR MISSION**:
**TEE UP YOUR CAREER: JOIN COBRA PUMA GOLF AS A CUSTOMER SERVICE REPRESENTATIVE**:
As a Customer Service Representative at Cobra PUMA Golf, you’ll be at the forefront of delivering exceptional service and support to our valued accounts. You will:

- Execute Service Strategy: Implement our customer service strategy to provide industry-leading service standards across all accounts.
- Drive Efficiency: Manage order entry, orderbook deliveries, conversions, complaints, and returns with market-competitive responsiveness.
- Facilitate Cross-Functionality: Collaborate with Field Sales, Purchasing, Demand Planning, Operations, and IT teams to ensure smooth communication and alignment.
- Support Sales Insight: Generate and analyze reports that offer transparency on sales performance, forecasting, and budget compliance.
- Achieve Continuous Improvement: Measure and track progress on KPIs, driving continuous improvement in account management and service levels.

PUMA provides equal opportunities for all job applicants, regardless of race, color, religion, national origin, sex, gender identity or expression, sexual orientation, age, or disability. Equality for all is one of the core principles at PUMA and we do not tolerate any form of harassment or discrimination.

PUMA supports over 21,000 employees across 51 countries. The PUMA Group owns the brand PUMA, Cobra Golf and stichd, and is headquartered in Herzogenaurach, Germany.

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