Customer Service Representative

2 weeks ago

Moorabbin, Australia PUMA Full time

**SALES**

**CUSTOMER SERVICE REPRESENTATIVE**:

- Moorabbin, Australia**YOUR MISSION**:

- Support the** **implementation of the strategy for the Cobra PUMA Golf Customer Service function with the aim of effectively and efficiently providing best in class service standards to all accounts.
- Ensure market competitive reliability and responsiveness to assigned Accounts in regard to order entry support, orderbook deliveries, conversions, complaints and returns
- To facilitate cross functional alignment and communication between key stakeholders such as the Cobra PUMA Golf Field Sales Account team, Purchasing, Demand Planning, Operations and IT
- Support the Customer Service team in relevant reporting generating insight and transparency to the sales performance for related accounts such as orderbook, forecasting and budget compliance and achievement
- To measure progress on own KPIs and ensure continuous improvement on PUMA account management and service level

**YOUR TALENT**:

- Minimum of 2 years’ experience in Sales Industry such as sport, FMCG and experience in the Golf industry is highly advantageous
- SAP experience is highly desirable
- Sound knowledge in Microsoft Word: In particular Excel
- Fluent in English both written and verbal
- Able to deliver outstanding customer service to all clients and customers
- Ability to build rapport, develop and maintain relationships across customer relationships
- Strong attention to detail regarding business planning and forecasting
- Strength in Data analysis
- Has a logical approach to your work
- Initiative and highly pragmatism

PUMA provides equal opportunities for all job applicants, regardless of race, color, religion, national origin, sex, gender identity or expression, sexual orientation, age, or disability. Equality for all is one of the core principles at PUMA and we do not tolerate any form of harassment or discrimination.
- PUMA supports over 16,100 employees across 120+ countries. The PUMA Group owns the brand PUMA, Cobra Golf and stichd, and is headquartered in Herzogenaurach, Germany.

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