Customer Service Representative E-commerce

2 days ago


Moorabbin, Australia PUMA Full time

**E-COMMERCE**

**CUSTOMER SERVICE REPRESENTATIVE E-COMMERCE**:

- Moorabbin, Australia**YOUR MISSION**:

- Answer eCommerce customer support calls in a happy and supportive manner
- Answer customer support tickets online
- Reply to customer inquiry’s in a fast-paced environment using the company’s in-house system
- Solve niche customer problems and find the best possible solutions
- Provide knowledgeable answers to questions about products, pricing and availability
- Respond to shipping inquiry’s and answer order status questions
- Adhere to company KPI’s regarding customer satisfaction

**YOUR TALENT**:

- Basic Knowledge of Windows OS and supporting software.
- Two years experience in a retail and/or customer service role.
- Proficient in English

PUMA provides equal opportunities for all job applicants, regardless of race, color, religion, national origin, sex, gender identity or expression, sexual orientation, age, or disability. Equality for all is one of the core principles at PUMA and we do not tolerate any form of harassment or discrimination.
- PUMA supports over 16,100 employees across 120+ countries. The PUMA Group owns the brand PUMA, Cobra Golf and stichd, and is headquartered in Herzogenaurach, Germany.



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