Continuous Improvement Business Analyst

At Whitehorse City Council, community is at the heart of everything we do.

• Salary $105k to $117k per annum + 12% Superannuation
• Full Time Fixed Term
• Based at our Nunawading Office

At Whitehorse City Council, community is at the heart of everything we do. To stay ahead of and best respond to the evolving changes and needs of the community, the organisation is undertaking an exciting journey that will transform ways of working and will empower employees to be innovative and constantly striving towards providing excellent customer experience at all times. The five pillars of our transformation focus on:

• Excellent Customer Experience and Service Delivery
• Great Organisational Culture
• Innovation and Continuous Improvement
• Good Governance and Integrity
• Long Term Financial Sustainability

Our Continuous Improvement team works collaboratively across Whitehorse City Council to embed a culture of innovation and best practice. We support staff through training, coaching, and project delivery, ensuring improvement initiatives are aligned with strategic goals. The team's work helps to simplify processes, increase efficiency, and deliver better services to the community.

Key Highlights:

• Lead the design and delivery of organisation-wide benefits reporting.
• Build and maintain Power BI dashboards that track real outcomes across Council.
• Turn data into insights that drive smarter decisions and measurable community impact.

The role:

Reporting to the Coordinator Continuous Improvement, this role is responsible for tracking, reporting, and analysing the benefits of Council's improvement initiatives. You will work closely with staff and project champions to identify, scope, and deliver improvement projects using Council's methodology. The role also supports the integration of the Continuous Improvement Program with other key strategies, ensuring initiatives contribute to Council's long-term goals and deliver measurable outcomes for the community.

About you:

To be considered for this position you will have:

You are proactive and able to turn ideas into real results. With well-developed analytical skills and a collaborative approach, you can guide projects from concept to completion while engaging a wide range of stakeholders.

Essential:

• Relevant degree or equivalent extensive experience (e.g., Data Analytics, Lean Six Sigma).
• Experience working in organisations with diverse services, functions, or products.
• Knowledge of continuous improvement tools and methodologies.
• Proven reporting, analytics, and problem-solving skills.
• Well-developed stakeholder management and relationship skills.
• Ability to influence and coach improvement champions through change.

Desirable:

• Experience delivering improvements that create positive outcomes for the community.
• Project management skills.

In return, we will offer:

The ability to make a difference -
Working at Whitehorse City Council you contribute to making a real difference in the lives of the community and those that live, learn, work or visit Whitehorse. Every day you really will see how the work you're involved in benefits the diverse community.

Great working conditions
- a professional environment, friendly and supportive teams and a flexibility program that promotes employee work life balance.

An extensive Health and Wellbeing offering
- Employee assistance program, private health insurance benefits, health checks (skin, hearing and vaccinations), discounted gym membership and facilities (e.g. Theatre, Arts, Leisure) and an active health and wellness program (e.g. stretching, healthy eating demonstrations and health challenges.

Career opportunities
- engaging work and the opportunity to apply your skills and experience.

Transformation
- We are in a time of transformation to stay ahead of the evolving changes and needs of our community. Together, we are on an exciting journey to empower all of our employees to be innovative, and constantly strive towards continuous improvement.

Reward & Recognition -
extensive reward and recognition program, corporate learning offerings, study assistance and comprehensive leadership development programs.

Further Information:

Further information is available from Greg Horan via .au. To apply, please submit a copy of your resume (max 5 pages) and one page statement addressing the selection criteria and what you would bring to the role by 21 September 2025.

Come and join the transformation

Download the Position Description:

Continuous Improvement Business Analyst

City of Whitehorse is a culturally and linguistically diverse community. We are proud of the diversity of our workforce and recognise the strength this provides in meeting the needs of our community. We are committed to upholding a safe, inclusive and respectful workplace that values the contribution of all.

Whitehorse City Council is committed to being a child safe organisation. We recognise our responsibilities to keep children and young people safe from harm and have established policies, procedures and training to achieve these commitments.

ABOUT US The City of Whitehorse, located 15 kilometres east of the Melbourne CBD, is a culturally diverse community of almost 177,000 people. Whitehorse includes the suburbs of Box Hill, Burwood, Nunawading, Blackburn, Mitcham, Forest Hill and Vermont and is characterised by quiet tree-lined residential streets, an abundance of parks, gardens and natural bushland reserves, bustling shopping centres and a diverse range of arts, cultural, sports and leisure facilities.

Whitehorse City Council provides more than 100 services and facilities across a range of areas within our community services, city development, infrastructure, corporate services and transformation directorates. Whitehorse is one of Melbourne's largest metropolitan councils with a workforce of approximately 1300 employees and aspires to foster an inclusive, vibrant, prosperous and sustainable community. Our employees help us achieve these goals

At Whitehorse, employee health, wellbeing and development are paramount, and we aim for everyone to become the best they can be in the workplace. Benefits of working with us include:

• A welcoming and supportive working environment
• Great opportunities for training and to build a long-term career within Whitehorse or the local government sector.
• Extensive employee health and wellbeing programs including flexible working arrangements
• Salary sacrifice options for gym / swim memberships, childcare and superannuation; and access to novated vehicle leases.
• Competitive terms and conditions of employment
• Ample onsite parking at most facilities with ready access to public transport
• Active Social Club with a calendar of events through the year