Business Analyst
2 days ago
Business Analyst / Delivery Manager (Digital & AI)
We're looking for a client-facing
Business Analyst / Delivery Manager
to lead the rollout of new digital builds. This role sits at the intersection of
business analysis, UX, and project delivery
, blending strong client engagement with technical know-how and modern AI-powered workflows.
What You'll Do
Business Analysis & UX
- Translate client goals into clear business and technical requirements.
- Map user journeys and identify opportunities to improve UX and workflow efficiency.
- Leverage AI tools (e.g., Cursor, Claude) to accelerate requirement gathering, documentation, and process automation.
- Collaborate with design and engineering teams to scope builds and ensure user needs are at the centre.
Project & Delivery Management
- Own projects end-to-end, from planning and requirements through to launch.
- Maintain a steady release rhythm (around 2–3 builds per month).
- Coordinate cross-functional teams and manage resources to deliver on time.
- Act as the main client contact, ensuring alignment and clear communication throughout.
- Ensure all deliverables meet business, technical, and user experience expectations.
- Run retrospectives and introduce AI-driven improvements to refine ways of working.
- Track delivery metrics (timelines, quality, client satisfaction) to continuously raise the bar.
What You Bring
- 5+ years in
business analysis, UX-focused delivery, and project management
. - Strong experience writing requirements, managing delivery pipelines, and working with cross-functional teams.
- A solid technical background with an interest in
AI-assisted workflows
. - Experience working in a
digital/web agency environment
, ideally managing enterprise-level clients and complex multi-stakeholder projects. - Comfortable working in fast-paced environments and keeping multiple projects moving at once.
Please note:
Open only to Melbourne-based candidates with fully working rights
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