Operations Manager

Our Why

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people's lives and help organisations use the power of tech to innovate and grow.

About the Role (your why)

This is a dynamic leadership role within our PSG Licensing Sales team, focused on overseeing licensing sales support operations, including the coordination of our sales support function. You'll be instrumental in driving operational excellence, supporting sales growth, and ensuring our licensing team delivers exceptional service to clients.

You'll lead a high-performing team, manage day-to-day operations, and work closely with internal stakeholders and external partners to ensure seamless delivery of licensing solutions. This is a fast-paced, customer-focused environment where your contributions will directly impact business outcomes.

Our offices are based in Sydney, Melbourne, Brisbane and Adelaide. We like to bring people together in person when we can, but we are mindful of the benefits of working from home for work/life balance. We therefore leave it to you and the team you join to figure out what works best

What you'll do

At the moment, as Operations Manager – Licensing Sales Support, you will be focused on:

• Leading the licensing sales support function, including oversight of the sales support team
• Managing day-to-day operations to ensure service levels, budgets, and deadlines are met
• Supporting the sales process from proposal to close, ensuring administrative and technical support is aligned
• Building and maintaining strong client relationships, providing tailored licensing solutions
• Developing and managing operational initiatives to deliver tactical results
• Engaging with vendors and suppliers to manage contracts and service levels
• Driving continuous improvement across licensing operations and sales support
• Ensuring compliance with Datacom's health and safety policies

We are a pretty agile company, and are keen to respond to customer, technology and internal stakeholders' changing requirements and this can mean we evolve in our roles to meet those needs.

What you'll bring

Required experience:

• Significant experience in a similar operations or licensing support environment
• Demonstrated experience in managing people and teams
• Strong financial management skills including budgeting and cost estimation
• Significant experience in Microsoft licensing or a related technical sales support role
• Excellent communication and customer relationship management skills
• Strong analytical and problem-solving abilities
• Proficiency in CRM and administrative software applications

Nice to have:

• Experience in a sales leadership role
• Marketing knowledge and understanding of Microsoft's Cloud Solution Provider program

Why join us here at Datacom?

Datacom is one of Australia and New Zealand's largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You'll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.

We operate at the forefront of technology to help Australia and New Zealand's largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.