Wholesale Account

4 days ago

Greater Melbourne Area, Australia Mecca Coffee Full time $70,000 - $120,000 per year

Wholesale Account & Business Development Manager

About the Role:

We're looking for someone who can do more than manage accounts — someone who can nurture relationships, grow partnerships, and spot opportunities that align with Mecca Coffee's vision. This leadership role blends account management with business development: looking after our wholesale partners with care and integrity, while seeking out new cafés, restaurants and cultural venues that feel part of the Mecca Coffee community.

You'll balance numbers and nuance — keeping an eye on sales and margins while bringing genuine hospitality and passion for coffee to every interaction. No job is too small, and you thrive wearing multiple hats and breaking down silos: from onboarding and training, to troubleshooting equipment, to mapping out growth strategies and rolling up your sleeves. Coffee experience is a must.

Key Responsibilities

  • Identify, pitch, and secure new wholesale accounts that align with our brand and values.
  • Manage and grow a portfolio of wholesale partners, ensuring they feel supported, inspired and proud to serve Mecca.
  • Lead onboarding, tastings, training and ongoing partner development.
  • Work closely with Marketing, E-commerce and Leadership to share insights, align on opportunities, and strengthen loyalty.
  • Track performance and provide reporting on sales, growth and retention.
  • Contribute to events, tastings and activations that bring value to our partners and wider community.
  • Troubleshoot operational issues (coffee, equipment, logistics) with a solutions mindset.
  • Stay hands-on and collaborative, supporting cross-functional projects when needed.

What Success Looks Like

  • A wholesale portfolio that's profitable, cared for, and continuously improving.
  • Partners who are not only trained but genuinely inspired.
  • Growth through brand-aligned accounts that raise the bar for specialty coffee.
  • Defined clear strategies for retention and expansion, shared with the wider team.
  • Seamless communication across Marketing, E-comm and Leadership.
  • Mecca Coffee represented at its best in cafés, restaurants and cultural spaces.
  • Engage and work with all other departments across Mecca Coffee.

Candidate Profile

  • Commercially minded — confident working with sales reports, KPIs and growth strategies.
  • Relationship-driven — you build trust through clarity, consistency and follow-through.
  • Passionate about coffee — you know the industry, respect the craft, and bring energy to every interaction.
  • Solution-oriented — every challenge is an opportunity to improve.
  • Organised and proactive — able to balance planning with quick problem-solving.
  • Clear communicator — collaborative, open and dependable.
  • Grounded and humble — you inspire others by showing up and leading with integrity.

Must-Haves

  • Experience in account management, business development or customer success.
  • Strong commercial awareness and comfort working with numbers.
  • Track record of building and maintaining B2B relationships.
  • Ability to manage multiple priorities in a fast-moving environment.
  • Honest, clear communication and a collaborative spirit.

Nice-to-Haves

  • Experience leading training sessions, events, or tastings.
  • Knowledge of coffee equipment and operations.
  • People management skills.

Why Join Mecca Coffee

For almost 20 years, Mecca Coffee has built community around coffee and hospitality. This role is central to our next chapter: deepening wholesale relationships, welcoming new partners into the fold, and making sure our coffee — and the people behind it — are always represented at their best.

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