Wholesale Sales Support

We’re T2, a tea brand known for its delicious tea made with premium, sustainable ingredients. Every day, we love to excite our customers by inviting them into our world of tea, online and in our retail stores across Australia, New Zealand and Singapore.

Like our teas, our people are unique and diverse. We believe every team member brings different experience and skills to each role which is invaluable to T2. In return we provide training, incentives and encourage an inclusive culture through our policies and initiatives.

Today, we’re part of LIPTON Teas and Infusions, the world’s largest tea business. For our team, this connection opens opportunities to build global relationships, expand your career globally and participate in global programs and industry-leading initiatives.

Looking for a role that fills your cup? Good news, T2 Tea is looking for a Wholesale Sales Support team member to join its passionate team.

About the role

As a Wholesale Sales Support Coordinator, reporting to the Wholesale Sales Support Team Leader, you will be part of the team responsible for the end-to-end administration of all wholesale customer accounts. This role is focused on delivering exceptional customer service, processing orders efficiently and accurately, supporting account managers with account administration, and assisting with general customer enquiries.

You will be in direct contact with wholesale customers, as well as with other internal departments. You will need a keen interest in systems and process improvement as we are in the midst of a growth period and are actively looking at opportunities for streamlining our workflows. You will also need to demonstrate tech savviness and an aptitude for picking up new software tools -- experience with CRM and ERP software preferred.

Key Success Measures

- Process orders to meet the agreed service level agreement
- Identify and escalate support requests to ensure they are resolved appropriately, in a timely manner
- Communicate clearly with Accounts Receivable team to ensure payments are received and processed
- Liaise with Distribution Centre to ensure timely and accurate shipment of wholesale orders
- Identify areas for process improvement and make recommendations to the Sales Support Team Leader
- Provide direct sales support to Global Business Development Managers
- Increase migration rate to online ordering portal
- Process new business inbound leads and prospects in a timely manner
- Work with team to facilitate the execution of our strategic growth plans

Life at T2

- Enjoy a 50% discount to spoil yourself, plus endless cups of tea.
- Get recognition and rewards. T2 celebrates our teams contributions through the Moment Makers program, featuring exciting prizes.
- Volunteer leave day per year with a purpose aligned organisation.
- Workplace policies with impact: Menopause policy, Gender equity policy, Equitable remuneration policy and Flexible working arrangement options, including hybrid work.
- Employee Assistance Program (EAP).
- T2 Culture Club ensures we celebrate every occasion in the calendar – bringing fun and excitement to life at T2.
- Head office located in lively Collingwood, close-by to delicious cafes and public transport (both train and tram).

About the application process

Don’t feel like you meet every single requirement? Still apply We’d love to receive your application if most of your experience matches and you think you’ll thrive in this role.

All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

T2 commit to respond to every applicant.

No agencies please – we have this one brewing in-house.

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