Key Account Manager

Have a knack for building strong customer relationships and love turning conversations into results?Ready to take ownership of major retail accounts and be the driving force behind their success?Join our passionate team partnering with iconic retailers, managing beautiful garden décor ranges, and helping us grow nationwideWe are seeking a proactive, relationship-focused Key Account Manager on a 12-month maternity leave contract to oversee our major retail customers, ensuring exceptional service, seamless communication, and strong partnerships. This hands on role will manage day-to-day account needs, present new products and promotions, collaborate with sales, marketing, and operations teams, and play a key part in driving growth across the business.This role is perfect for a motivated account management professional who's ready to take ownership of key customer relationships in a thriving business.Your proactive approach, communication skills, and commercial mindset will help you strengthen partnerships, drive sales, and deliver exceptional service alongside a supportive, collaborative team.If you're looking for a rewarding next step where your relationships and results truly matter - keep reading for all the details and how to applyAbout UsWe are Alfresco Gardenware, a National Australian company with a vision to make people love their garden and encourage more people into the garden in a sustainable way.We've been around since 2005 and we have over 1000 product lines and 3000+ customers all around Australia.We are an industry-leading business with a strong, loyal team who work hard, enjoy themselves, and maintain an excellent work/life balance whilst delivering outstanding results.The RoleReporting to the CEO, you'll take ownership of our key accounts, providing proactive service, tailored support, and strong product knowledge. This is a hands-on, customer-facing role where you'll be the first point of contact for major retailers, ensuring they feel supported without needing to chase.If you enjoy building relationships, presenting new ranges with confidence, and working collaboratively across sales, marketing, product, and operations, this could be the perfect fit.Key ResponsibilitiesProactively manage and nurture relationships with key wholesale accounts across Australia.Anticipate customer needs and present solutions before being asked.Present new products, seasonal ranges, and promotions with enthusiasm.Support trade fairs, showroom visits, and customer presentations.Monitor account performance, orders, and deliveries to ensure expectations are met.Collaborate with internal teams to resolve issues quickly.Provide regular reporting and updates on account activity.About You3–4 years' experience in key account management or sales, ideally within a wholesale, retail, or FMCG environment.A proactive and forward-thinking approach, with the confidence to lead customer conversations and take initiative.Strong relationship-building, communication, and negotiation skills.Excellent organization and attention to detail, with the ability to manage multiple accounts and competing deadlines.A commercial mindset and the ability to identify growth and sales opportunities.The ability to thrive in a family-owned, flexible, and collaborative team environment.What We OfferA supportive, family-owned business with a friendly and flexible culture.The chance to work with an established portfolio of loyal customers.12-month maternity leave cover (part-time, 3 days per week).Exposure to wholesale, sales, and retail operations at scale.Enjoy a generous, performance-based commission structure that rewards results and initiative.In exchange for your proactive approach, relationship-building skills, and commitment to delivering exceptional customer service, you'll be supported by a workplace that genuinely cares about its people, its customers, and the environment, all while fostering a healthy work/life balance.Your ideas and input will be heard, welcomed, and encouraged. Working closely with the owner and leadership team, you'll gain exposure to all areas of the business and see the real impact of your work every day.Next Steps:So if you've read this far and this sounds like your next career move, please submit your CV with the following questions answered in a Cover Letter:Please summarise your account management or sales experience and why it aligns with this Key Account Manager position.How do you build and maintain long-term customer relationships in a wholesale or retail environment?Tell us about a time you proactively solved a customer challenge — what was the situation and outcome?How do you approach managing multiple accounts and competing priorities?What excites you most about working in the garden décor and giftware industry?Where do you live, and how does working part-time (4 days per week) suit your current situation?What aspects of this role and our business stood out to you and why?What are you currently earning, what's your notice period, and when would you be available to start?Thank you for taking the time to apply.< No Recruitment Agencies. 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