Key Account Manager

2 days ago

Melbourne, Victoria, Australia Schenker Australia Pty Ltd Full time $60,000 - $120,000 per year

At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives, and skills. Together as one team, we are Here to Move.

The Role

We are seeking a Key Account Manager to join our dynamic team in Melbourne.

The role is crucial in ensuring customer satisfaction and delivering a high level of service to our clients. You will serve as the primary point of contact for the customer, taking full accountability for maintaining and enhancing the relationship. Your objective will be to acquire and retain their business while fostering a healthy and prosperous partnership.

Key Responsibilities:

  • Develop and maintain customer relationships with assigned customers
  • Identify new sales opportunities from existing, assigned customers
  • Maintain and grow existing business
  • Negotiate customer contracts for business renewal
  • Seek new business development opportunities
  • Follow implementation and re-implementation programs
  • Update existing quotes and generate quotes for new trade lanes
  • Maintain customer records, review customer SOPs, and update as necessary

Competencies and Skills required:

  • 2-4 years of customer service or key account management experience
  • Advanced social, soft, and communication skills
  • Superior presentation skills
  • Customer service orientation
  • Relationship management and influencing skills
  • Sales ability, including outstanding negotiation skills
  • Sound understanding of freight forwarding industry and relevant industry legislation
  • Tertiary studies in a related discipline (e.g., International Trade, Business degree, MBA)

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