Helpdesk Administration Officer

BlueCare |Helpdesk Administration Officer | Property Services in Caboolture

• Offering permanent full time opportunity- Monday to Friday for great work life balance

• Job security and progression with one of the largest aged care providers in Queensland

• Remuneration: Base salary + 12% Super + 5 weeks annual leave +Not for Profit Salary Packaging

Your part in the Statewide Facilities & Maintenance team

Operating at a state-wide level, our Facilities & Maintenance team supports the delivery of UnitingCare Queensland services through proactively managing and maintaining the extensive property portfolios in South East Queensland (SEQ), Rural and Regional Queensland (R&R) and Australian Regional and Remote Community Services (ARRCS).

The role of Helpdesk Administration Officer is the first point of contact for the property services unit in the delivery of maintenance services to the extensive BlueCare and UnitingCare Community property portfolio.  You will receive, assess and respond to service requests from internal customers and accurately record the information in the maintenance management database. The role is also responsible for the accurate and timely entry of data into the system and provide administration support to the designated property services/maintenance team.

What makes a difference for us? 

• Previous customer service or contact centre experience;

• Demonstrated experience in general office administration including a sound knowledge of computer software packages eg. Microsoft office Suite and specific applications;

• Well developed communication skills and ability to elicit information salient to the service call;

• Sound interpersonal skills and the ability to multi-task in a fast-paced environment

• Capacity to positively contribute to, and work as part of, a dynamic team in addition to operating independently to achieve key performance indicators (KPI's)

• All Blue Care staff must satisfy the relevant probity checks required by legislation or policies.

Employee Benefits:  

• Save tax and increase your take home pay by salary packaging your everyday living expenses and bills (up to $15,900) and meal entertainment (up to $2,650) per annum 

• A recognition and rewards platform, providing employee discounts at hundreds of retailers, including everyday expenses, holidays, health insurance, annual awards celebration, wellbeing and employee assistance programs  

• 12 weeks paid parental leave and 2 weeks paid partner leave, available after 6 months service, in addition to the government scheme  

• Diversity and inclusive leave, offering paid gender affirmation leave and cultural leave options (paid and unpaid) for those who may celebrate Lunar New Year, Diwali, Ramadan, NAIDOC weeks and other significant cultural events 

• Career development opportunities with one of the most trusted community and residential care providers in Australia to challenge yourself, grow and make a meaningful difference   

BlueCare is proudly part of the UnitingCare Family, we'd love you to be too

Joining the state's largest network of aged care workers with its over 8,000 strong, bright team in blue, you'll also be welcomed as part of the UnitingCare family. With more than 16,500 staff and 9,000 volunteers across our brands of BlueCare, Lifeline, ARRCS, The Wesley Hospital, Buderim Private Hospital, St Stephen's Hospital, and St Andrew's War Memorial Hospital, you are part of something bigger. Our team are compassionate, inclusive and committed to the work we do, helping people live life in all its fullness.

Child safe, Child friendly  

UnitingCare is committed to being a Child Safe, Child Friendly organisation and will:  

• Provide welcoming, safe & nurturing services for children  

• Implement measures to prevent child abuse and neglect within our services

• Appropriately and immediately address child abuse and neglect if it does occur  

Diversity & Inclusion  

Our approach is simple –everybody is welcome here.  At UnitingCare, diversity is at the core of our who we are, our mission and our values. We are committed to providing equal opportunities to all employees no matter their sex, race, culture, sexual orientation, disability or gender identity. Demonstrating our commitment to reconciliation and building long-term employment opportunities for First Nations peoples, UnitingCare strongly encourages Aboriginal and Torres Strait Islander applicants for this position. For additional support and to meet our RAP Team, email

Safe workplace  

We work hard to make our services welcoming and safe for every person. We are united in keeping children, young people and the elderly safe from harm, within our services, workplaces and the communities we support. We are committed to speaking up loudly for their safety.