Customer Services Officer

2 weeks ago

Adelaide Airport SA, Australia Singapore Airlines Full time $67,666 - $82,421 per year

Customer Services Officer – Adelaide Airport

We are seeking to appoint a highly motivated and skilled Customer Services Officer to join the Singapore Airlines Adelaide Airport Team at Adelaide Airport. The position is responsible for upholding Singapore Airlines' high customer service, safety and security standards whilst undertaking airport operation duties and working closely with ground services partners.

The successful applicant will be responsible for, but not limited to:

  • Perform activities related to flight handling, including pre-flight planning, check-in, departure and arrival handling, baggage, lost and found, ramp, lounge, delay handling and any customer enquiries.

  • Proactively interact with customers at all touchpoints and address complaints by providing effective solutions.

  • Work closely with various ground services partners to ensure that services are delivered in accordance with the service standards agreement

  • Maintain proper records and filing system on flights and daily operations.

  • General airport administrative duties, including vendor invoice verification.

  • Review work procedures and implement solutions to improve the service experience or efficiency.

  • Any other duties as assigned by Station Manager Adelaide.

The successful candidate will possess:

  • Excellent face-to-face communication and complaint resolution skills.

  • High standard of professional deportment and personal presentation

  • Sound knowledge and understanding of all ground handling functions such as customer handling, baggage handling, aircraft handling, load control, cabin services, delay handling, crisis management, etc.

  • Strong service ethic, along with effective time management and organisational skills.

  • A strong team player who promotes team spirit and team unity.

  • IT and administrative skills to support assigned administrative tasks.

  • The ability to work shift-work hours.

This is a full-time temporary shift worker position - 76hours/fortnight. All candidates must be eligible to work in Australia, as evidenced by Australian citizenship or Permanent Residency status.

The position has a salary range of $67,666 - $82,621 per annum, inclusive of superannuation. The starting salary may be adjusted commensurate with experience.

How to apply

To apply, email your CV and cover letter addressing the selection criteria listed above to ************ To ensure your application is considered for the appropriate role, please note the Position title "Customer Services Officer – Adelaide Airport" in the email subject line.

Applications close 05 June 2025. Only shortlisted applicants will be contacted for an interview.

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