Customer Service
1 week ago
Reports To: Plant Manager
Summary:
Since 1905, The Princes Group has grown to become one of Australia's largest and most trusted commercial laundry services. With a commitment to excellence, innovation, and customer satisfaction, our Gepps Cross facility is now seeking a dedicated Full-Time Customer Service / Administrator Representative to join our team. This is the ideal role for someone who enjoys variety, challenge, and working with a dedicated team.
Key Responsibilities:
- Manage front desk reception, phone & email enquiries
- Greet and direct visitors and contractors
- Oversee office and factory supply management
- Accurately enter data for delivery dockets, purchase orders, and supplier invoices
- Maintain & update internal databases and spreadsheets
- Processing customer credit and debit requests
- Setting up and manage customer accounts and records
- Assisting in running reports and collating data
- Providing prompt and efficient responses to client queries or concerns
About You:
To be successful in this role, you'll have:
- Proven experience in a customer service or administrative role
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and versatility in your work
- Ability to work both independently and within a team
- Able to remain organised and focused when managing multiple deadlines
- High attention to detail and accurate data entry skills
- Proficient in Microsoft Office (Outlook, Excel, Word)
- Knowledge of the Pronto system (highly regarded, but not essential)
- Clear and fluent English communication
Why Join Us?
- Long-established, reputable Australian owned company
- Supportive and friendly team environment
- Full-time, stable working hours
- Opportunities to learn and grow within the business
How to Apply:
Apply now via SEEKwith a cover letter and resume highlighting your relevant experience. Email Mel at:
** Must have the right to work in Australia **
**** Agencies need not apply ****
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