Student Services Manager

Student Services Manager

(Based in Adelaide or Melbourne, you will be responsible for both campuses)

IBC Education is a registered higher education provider, (PRV14412) currently seeking CRICOS accreditation with the Tertiary Education Quality and Standards Agency.

Located in Adelaide and Melbourne, IBC Education is an aspiring higher education institution that seeks to provide innovative higher education options to students from around the world. Our purpose is to develop higher education graduates who will lead in fostering innovation, excellence and cross-functional collaboration in the health and community services sector.  We aspire that our graduates be distinguished by their exceptional leadership, agility, active engagement with their sector, social awareness and responsibility and superior specialist capability.

We are looking for an exceptional Student Services Manager who plays a pivotal role in shaping and delivering a robust student admissions and support framework, driving continuous improvements across the entire student lifecycle—from initial enquiry and admissions through to graduation.

As a key member of the management team, this role carries significant responsibility for overseeing all student support services. This includes:

• Managing student information systems and records.
• Coordinating administrative, personal, and academic support services.
• Ensuring students have access to external counselling and wellbeing resources.
• Supporting the development of policies and procedures that enhance the student experience.
• Collaborating with academic and operational teams to ensure seamless service delivery.

This is a strategic and hands-on role ideal for someone passionate about student success, operational excellence, and building scalable systems in a dynamic startup environment.

This role is responsible for managing all student support services including the management of student information, as well as ensuring the provision of information to enable students to access administrative, personal, and academic support services including external counselling and support services.

Key responsibilities

1. Student Services Manager is responsible for overseeing student admissions, the development and implementation of high-quality student support, student records, student event management, including all facets of data management, and general student administration and liaison. This includes:

a. Strategic leadership and management

b. Governance and policy

c. Service delivery including

• Admissions

• Enrolments and Fees

• Assessment and Completions

• Student Services

• Student Communications

• Student Wellbeing

d. Student Support

Required qualifications and experience

1. Tertiary qualification(s) minimum bachelor's degree with a post graduate qualification in tertiary administration (desirable) or equivalent.

2. Demonstrated leadership experience in a dynamic customer or student service environment or equivalent

3. Experience in a highly regulated environment, with experience in higher education

4. Demonstrated customer or student service focus and effective awareness of sensitivity to cross-cultural differences

5. Demonstrated organisational, project management and administrative skills, including the ability to prioritise tasks and meet deadlines within budget

6. Advanced interpersonal, negotiation and communication skills with the ability to develop and maintain networks with stakeholders from diverse backgrounds

7. Demonstrated ability to develop effective working partnerships with staff across at all levels, to fully ascertain business requirements, develop appropriate systems and procedures and manage associated implementation

8. Demonstrated knowledge and understanding of the Australian Higher Education Sector and relevant regulations, policies and reporting procedures associate with student support, including ESOS legislation and CRICOS reporting, Student visa regulations and TEQSA Higher Education Standards

9. An understanding of EEO and a commitment to equity and diversity, particularly in relation to the positive duty relating to sexual harassment

10. A commitment to Workplace Health and Safety (WHS) and a proactive approach to compliance

11. Ability to respect confidentiality and privacy

Personal attributes:

1.     Strong interpersonal skills

2.     Superior interpersonal written and oral communication skills, including the ability to negotiate and interact with internal and external stakeholders to develop and maintain effective professional relationships

3.     Creative problem-solver

4.     Ability to respect confidentiality and privacy

5.     Must be an Australian citizen, permanent resident or hold a current working visa for Australia