Resident Support Officer- Student Accommodation

6 hours ago

Melbourne, Victoria, Australia Constant Security Services Pty Ltd Full time $55,000 - $70,000 per year

CONSTANT is proud to be partnering with a leading provider in the Student Accommodation sector to offer a truly unique opportunity that goes beyond traditional roles. This is a chance to be at the forefront of a new approach to student support, one that makes a real difference in the lives of young people. These roles are ideal for individuals who are passionate about student wellbeing, cultural diversity and community building.

Our Resident Support Officers play a key part in ensuring students feel welcome, supported, and safe in their living environment. This role is about pastoral care, student engagement, and wellbeing support.

You will be part of a team that provides calm, capable and compassionate support to students from diverse local and international backgrounds. Your work will involve engaging with students, supporting wellbeing, monitoring the environment, and liaising with site partners and university services.

**We are seeking individuals open to working evening and overnight shifts on casual basis, across weekdays & weekends. To be considered, you must be flexible work across multiple locations, including Clayton, Carlton, South Melbourne & South Yarra.****

Key Responsibilities of the Role

  • Building rapport with students through positive, friendly engagement
  • Providing after-hours support and responding to wellbeing concerns
  • Conducting presence-based walkthroughs (not enforcement or surveillance)
  • Assisting with student lockouts, enquiries, or amenity access
  • Coordinating with on-call emergency or security services where needed
  • Logging incidents and updates in reporting systems
  • Supporting the delivery of engagement and community-building initiatives
  • Liaising with university staff and residential life teams
  • Light administrative and concierge-style responsibilities

What We're Looking For:

  • Prior experience in Allied Health, Education, Community Services, Multicultural Support, Student Support or Youth Services.
  • Previous experience working in a role that required exceptional customer service
  • Previous experience completing written reports
  • Proficient with IT
  • Willingness to learn and develop

Alongside the above requirements, we also require individuals to currently have or be willing to obtain the below licenses & certifications prior to starting the role.

  • VIC Security License
  • Nationally Accredited First Aid & CPR certification
  • VIC Responsible Service of Alcohol license (RSA)
  • VIC Working with Vulnerable People Check (WWVP)

Why Join our Team?

  • A meaningful opportunity to support the next generation in their learning journey
  • Be part of an inclusive and culturally diverse team
  • Grow your skills in residential engagement and student wellbeing
  • Full training following a comprehensive induction
  • Access to a comprehensive Employee Assistance Program

Constant is an Equal Opportunity Employer

We embrace cultural diversity and welcome applications from all backgrounds.

Master Licences: NSW : VIC S: QLD :

ACT : SA 286519: WA SA57652: TAS 21785

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