Student Services Officer

Education Centre of Australia (ECA) is a dynamic and diverse education group that stands at the forefront of Australia's higher education sector, boasting campuses in Sydney, Brisbane, Melbourne and most recently in Adelaide, as well as overseas locations in the UK and India. With a rich history spanning over almost two decades, ECA delivers high-quality education encompassing English language courses, bachelor's and postgraduate degrees, and targeted internships. ECA is a successful Australian-based education organisation offering a comprehensive range of face-to-face and online courses for both international and domestic students. Collaborating with esteemed higher education providers like Victoria University, Charles Sturt University, University of Canberra, University of Tasmania, University of the Sunshine Coast and London Metropolitan University, ECA is committed to delivering a world-class educational experience.

In partnership with the Education Centre of Australia (ECA), the University of Tasmania (UTAS) has been delivering course in Melbourne since 2023. We have recently moved to a new site and our suite of offerings include business courses as well as ICT courses at both undergraduate and postgraduate levels. The portfolio will continue to grow in the coming years.

We have an exciting opportunity for a Full-Time Student Services Officer to be part of our team at the University of Tasmania (UTAS) campus in Melbourne. As a key member of the team, you will have the rewarding opportunity to progress your career within the education industry.  We are looking for someone who wants to grow with us and is self-motivated and an enthusiastic 'go-getter'.

Key Responsibilities:

• Provide advice to students and complete administrative tasks associated with the student life cycle
• Support of student experience throughout the student lifecycle
• Provide advice to students and complete administrative tasks associated with academic services
• PRISMS reporting and updates
• Support of campus compliance and student retention
• Staff and student feedback and engagement
• Student communications.

As the successful candidate you will ideally have:

• Completion of a relevant degree, or completion of a degree with relevant work experience
• Relevant work experience in a Student Services Officer or Student Support role
• Knowledge of the ESOS Act and National Code of Practice, and specifically how it pertains to the delivery of support to international students
• Demonstrated experience in communications
• Demonstrated experience in staff and student engagement
• Strong team player, able to negotiate and influence outcomes with colleagues
• Strong interpersonal skills, including the ability to interact with students and staff from culturally and linguistically diverse backgrounds.

In return we will offer you:

• Company-paid parental leave (14 weeks at 100% of current pay or 28 weeks at 50% of current pay)
• Employee assistance program with Uprise (6 session per year for staff and direct family members)
• Support through 25% on the full fees for courses offered by ECA as Staff Education Assistance
• Professional development programs
• Travel insurance discount
• Wellbeing brands discounts
• Free access to LinkedIn Learning

EEO Statement

At ECA, we champion our organisational values which includes 'Celebrate diversity and inclusion', thus we strive to be a place of growth where everyone can continually thrive.

We welcome applications from candidates from all backgrounds including but not limited to Aboriginal and Torres Strait Islander People, people living with a disability, women, people who identify as LGBTIQA+, and people from culturally and linguistically diverse backgrounds.

This position is open to all Australian Citizens, Permanent Residents and applicants who hold a current and valid Visa with full working rights in Australia.

How to apply

Applications (including a cover letter, CV, and any additional supporting documentation) can be submitted via the Apply button at the top of the page. Due to the expected high volume of responses only short-listed candidates will be contacted.

For further information on this role, to gain insight into our team or if you need assistance due to a disability, please contact Mark Kennedy (UTAS Campus Director) at

Thank you for your interest in the position with the ECA Group