Customer Support Officer

1 week ago

Glen Iris, Victoria, Australia TheirCare Pty Ltd Full time $104,000 - $130,878 per year

Join our dynamic team and become a vital part of a leading provider in the outside school hours care space. At TheirCare, we're not just about before and after school care; we're about enriching communities and providing meaningful support to families.

We're on the lookout for a new
Customer Support Officer
to join our team at our Head Office in Glen Iris.

About The Role
This isn't your average customer service job. As a Customer Support Officer, you'll be in the administrative engine room, ensuring every family and school community we work with feels valued and supported.

Your Day-to-day Will Be a Mix Of

  • Inbound and occasional outbound phone support, answering questions and solving problems with a positive and empathetic approach.
  • Handling everything from bookings and account administration to billing inquiries.
  • Supporting business operations with administrative reporting and other ad-hoc duties.

We have a variety of
casual and permanent opportunities
available, with flexible shifts between
6:30am and 9:00pm (AEDT)
, so you can find a schedule that fits your lifestyle.

The role is Monday to Friday, located at our Head Office, which is conveniently close to Tooronga Train Station and offers free parking.

About You
Do you have a knack for listening and a passion for helping people? We want to hear from you.

We're Looking For Someone Who Is

  • An exceptional communicator with a positive, empathetic, and professional attitude.
  • Highly organised with strong attention to detail.
  • A confident user of computers and various software systems.
  • Able to thrive in a fast-paced environment and work effectively as part of a team.

While prior experience in a customer service role is an advantage, we value your attitude and skills above all else. An understanding of outside school hours care operations would be a bonus, but it's not a deal breaker

Why Join Us?
At TheirCare, we pride ourselves on our supportive and inclusive team environment. You'll work alongside our experienced and welcoming customer support team, reporting to the General Manager. We are committed to your growth, offering
ongoing training, support, and genuine career progression opportunities
.

If you're ready to take the next step in your customer service career and make a real difference, apply now to join the TheirCare family. We're excited to see what you can bring to our team

TheirCare has an ongoing commitment to ensuring the safety of all children, families and staff involved in our programs.

  • IT Support Officer

    2 weeks ago

    Glen Iris, Victoria, Australia RSEA Safety Australia & New Zealand Full time $60,000 - $80,000 per year

    IT Support Officer – Glen Iris, VICAbout UsAt RSEA Safety, we're passionate about keeping people safe and making the workplace a better place. As the largest independent safety business in Australia, we provide high-quality products, specialist services, and a supportive, fun-loving work culture. Our team thrives on a balance of hard work and enjoyment,...

  • Project Support Officer

    2 weeks ago

    Glen Iris, Victoria, Australia Peoplebank Full time $104,000 - $130,878 per year

    About the Role:We are seeking a highly organisedProject Support Officerto provide essential support in the delivery of a large-scale supplier terms and conditions rollout. This role will involve creating and managing supplier workflows, tracking progress, handling queries, and ensuring all documentation is finalised accurately and on time.This is a fantastic...

  • Business Administration Coordinator

    2 weeks ago

    Glen Iris, Victoria, Australia Hearth Support Services Full time $60,000 - $80,000 per year

    Hearth is a registered NDIS and TAC disability support services provider. Our mission is to be a driving force for change in the sector, improving quality of life outcomes for people with disability. We pride ourselves on delivering innovative, person-centred care and creating a workplace built on respect, growth, and support.At Hearth, we are known for:Our...

  • Recruitment Coordinator

    2 weeks ago

    Glen Iris, Victoria, Australia Hearth Support Services Full time $104,000 - $130,878 per year

    Hearth is a registered NDIS provider with a commitment to consistently provide the highest standard of support to our participants. We achieve this through fostering and cultivating long-term, sustainable relationships.We're looking for someone to join our Recruitment Team, assisting in managing the end-to-end recruitment process for disability support...

  • Recruitment Coordinator

    2 weeks ago

    Glen Iris, Victoria, Australia Hearth Support Services Full time $104,000 - $130,878 per year

    Hearth is a registered NDIS provider with a commitment to consistently provide the highest standard of support to our participants. We achieve this through fostering and cultivating long-term, sustainable relationships.We're looking for someone to join our Recruitment Team, assisting in managing the end-to-end recruitment process for disability support...

  • Speech Pathologist

    2 weeks ago

    Glen Iris, Victoria, Australia Hearth Support Services Full time $60,000 - $90,000 per year

    Hearth Allied Health is a growing Allied Health NDIS registered business, and we are offering a unique opportunity for you to be a part of a friendly growing Speech Pathology and Allied Health team.Our aim is to provide the opportunity to build capacity within Speech Pathology and to support dedicated clinicians to accelerate their learning and their career...

  • Speech Pathologist Grade 1

    2 weeks ago

    Glen Iris, Victoria, Australia Hearth Support Services Full time $60,000 - $80,000 per year

    Hearth Allied Health is a growing Allied Health NDIS registered business, and we are offering a unique opportunity for you to be a part of a friendly growing Speech Pathology and Allied Health team.Our aim is to provide the opportunity to build capacity within Speech Pathology and to support dedicated clinicians to accelerate their learning and their career...

  • Administrator

    2 weeks ago

    Glen Iris, Victoria, Australia Stride Partners Pty Ltd Full time $60,000 - $80,000 per year

    Company DescriptionStride Partners Pty Ltd is an accounting firm based in Glen Iris specialising in taxation services for small-medium businesses, Self-Managed Super Funds (SMSFs), and individuals. The firm offers expert advice and solutions to meet diverse tax-related needs, ensuring compliance and financial efficiency. With a focus on personalised service,...

  • Marketing & Content Lead

    2 weeks ago

    Glen Iris, Victoria, Australia Hearth (NDIS Registered Provider) Full time $104,000 - $130,878 per year

    About HearthHearth is a registered NDIS and TAC disability support provider, committed to driving meaningful change in the sector. We deliver innovative services and create nurturing environments that improve the quality of life for people with disability. At Hearth, we pride ourselves on fostering a culture of care, development, and mutual respect – for...

  • Experienced Dental Assistant

    2 days ago

    Glen Iris, Victoria, Australia Lucas Dental Care Full time $60,000 - $90,000 per year

    About the roleLucas Dental Care is seeking an experienced, enthusiastic Dental Assistant to join our dedicated team in Glen Iris, Victoria. This is a full-time position (36 hours over 4 days) that will play a vital role in supporting our dentists and ensuring the smooth running of our busy practice.What you'll be doingAssisting dentists during examinations...