Quality and Clinical Practice Manager

Are you a seasoned clinical and quality leader who thrives on driving safety, compliance, and best practice? Hearth Australia is seeking an experienced Quality and Clinical Practice Manager to lead our accreditation, governance, and clinical oversight functions across the organisation.

In this pivotal role, you will set and uphold standards for compliance, safety, and continuous improvement while shaping a culture of quality and accountability across both head office and support teams. You'll also provide clinical leadership, training, and direct support for high-intensity healthcare needs to ensure safe, person-centred outcomes for NDIS participants.

You will be primarily based in our Glen Iris office, with occasional travel required to our other Hearth offices and participant locations when required

Why work at Hearth?

Hearth is a registered NDIS and TAC  disability support services provider with a commitment to consistently provide the highest standard of support to our participants. We achieve this through fostering and cultivating long-term, sustainable relationships.

·       Rewarding work - see the people you've recruited succeed and grow over time

·       Supportive and dynamic team environment

·       Ongoing training and development

·       Competitive salary

·       Hybrid working model

·       On-site parking

·       All work equipment provided

What You'll Lead and Drive in your role

·       Oversee accreditation programs, internal audits, and quality management systems.

·       Drive compliance with NDIS Practice Standards, Safeguards Commission requirements, OHS legislation, and organisational policies.

·       Lead risk assessments, continuous improvement initiatives, and safeguarding frameworks.

·       Manage incident reporting, investigations, and Commission submissions.

·       Provide clinical oversight, nursing support, and high-intensity care governance.

·       Coordinate reportable incidents, restrictive practices, and behaviour support compliance.

·       Build a culture of quality, safety, clinical excellence, and workforce capability.

If selected your Key Focus Areas in the role will be :

·       Quality, Safety and Compliance Programs

·       Accreditation and Internal Audits

·       Incident Management and Reporting

·       Restrictive Practices and Behaviour Support

·       Work Health and Safety (WHS)

·       Staff Training, Supervision and Clinical Competency

·       Risk Management and Governance

·       Document Control and Policy Frameworks

·       Nursing Support for Complex Health Needs

Our Key Selection Criteria for the role

·       Proven experience in a Senior Quality, Clinical Governance or Compliance role

·       Qualifications in Disability, Community Services, Nursing or related field

·       Experience in NDIS, Aged Care or Community Services

·       Strong knowledge of:

o   NDIS Practice Standards

o   High Intensity Support Skill Descriptors

o   Child Safe Standards

o   Human rights-based frameworks

·       Proactive, resilient and solutions-focused

·       Collaborative and confident in working with multidisciplinary teams

·       Clinical governance and quality system leadership

·       Risk management, incident oversight and OHS leadership

·       Strong planning, documentation and stakeholder management

·       Ability to influence, train, and uplift standards across teams

Mandatory requirements

·       Registered Nurse with current AHPRA registration

·       Degree in a relevant disability, nursing or health discipline

·       NDIS Worker Screening Check or the willingness to obtain one

·       Australian working rights

·       Two professional references

·       Ability to work in a fast-paced environment independently and as part of a team

If this sounds like you, we would love to hear from you

Please include both a copy of your resume and a cover letter addressing the key selection criteria, your suitability for the role, and a little about yourself.

Please note that only shortlisted applicants will be contacted.