Client Services Response Officer

3 days ago

Glen Iris, Victoria, Australia Hearth Support Services Full time

Are you looking for a meaningful job? Do you have a passion for helping others and making a positive impact to someone's life?

Due to substantial growth, we are looking for Client Services Response Officer/s (CRO) to join Hearth Support Services and contribute in our pledge to be a driving force in changing the Disability sector to improve quality of life outcomes for people with a disability.

Reporting to the Team Leader, the Client Services Response Officer is the point of contact for clients and employees out of business hours. The CRO will have exposure across all aspects of the business so that they can refer all queries to the correct department while responding appropriately and in a timely manner.

This is such a unique opportunity and would be perfect for someone currently studying

Your main responsibilities would include:

  • Responding to inbound calls, address any initial queries and refer to relevant region while providing exceptional client experience
  • Maintain an accurate log of calls received and case notes
  • Liaising with clients and employee regarding emergency shift changes or incidents in a professional and empathetic manner
  • First response to incident reporting after hours & escalating incidents to management with urgency
  • Assist in maintaining all Quality and Compliance records, files, registers and databases, as well as forms and templates
  • Comply with all health and safety legislation and guidelines
Requirements
  • Knowledge/experience with the NDIS and disability services (desirable)
  • Previous experience in general administration and client services role (desirable)
  • Competent with systems and MS Office Suite (Word, Excel etc.)
  • Excellent written and verbal communication and interpersonal skills
  • Strong attention to detail, problem solving and lateral thinking skills
  • An ability to work independently as well as within a team

Due to the on-call nature of this role, flexibility in work hours is required as shifts may vary across 24 hours including weekdays and weekend shifts on a roster basis.

Benefits
  • Rewarding and purpose-driven start to your career with a reputable organisation
  • Work with people who love what they do & have a passion to make a difference
  • Flexible ways of working and working hours
  • Friendly, warm & supportive team environment
  • Learning and development opportunities
  • Clear career pathways & progression opportunities

  • Client Services Response Officer

    1 week ago

    Glen Iris, Victoria, Australia Hearth Support Services Full time $45,000 - $60,000 per year

    Are you looking for a meaningful job? Do you have a passion for helping others and making a positive impact to someone's life? Due to substantial growth, we are looking for Client Services Response Officer/s (CRO) to join Hearth Support Services and contribute in our pledge to be a driving force in changing the Disability sector to improve quality of life...

  • Client Services Response Officer

    1 week ago

    Glen Iris, Victoria, Australia Hearth (NDIS Registered Provider) Full time $45,000 - $60,000 per year

    Are you looking for a meaningful job? Do you have a passion for helping others and making a positive impact to someone's life?Due to substantial growth, we are looking for Client Services Response Officer/s (CRO) to join Hearth Support Services and contribute in our pledge to be a driving force in changing the Disability sector to improve quality of life...

  • Speech Pathologist Grade 1

    7 days ago

    Glen Iris, Victoria, Australia Hearth Support Services Full time $75,000 - $95,000 per year

    Hearth Allied Health is a growing Allied Health NDIS registered business, and we are offering a unique opportunity for you to be a part of a friendly growing Speech Pathology and Allied Health team.Our aim is to provide the opportunity to build capacity within Speech Pathology and to support dedicated clinicians to accelerate their learning and their career...

  • Occupational Therapist

    7 days ago

    Glen Iris, Victoria, Australia Hearth Support Services Full time $90,000 - $120,000 per year

    Hearth Allied Health is a growing Allied Health NDIS registered business, and we are offering a unique opportunity for you to be a part of a friendly growing Occupational Therapy and Allied Health team.Our aim is to provide the opportunity to build capacity within Occupational Therapy and to support dedicated clinicians to accelerate their learning and their...

  • Senior Occupational Therapist

    1 week ago

    Glen Iris, Victoria, Australia Hearth Support Services Full time $80,000 - $120,000 per year

    Hearth Allied Health is a growing Allied Health NDIS registered business, and we are offering a unique opportunity for you to lead a dedicated, growing Occupational Therapy and Allied Health team.At Hearth, we are building a new future for housing in the disability sector. Our innovative Hearth Home Solution presents great opportunities for our Occupational...

  • IT Support Officer

    3 days ago

    Glen Iris, Victoria, Australia RSEA Safety Australia & New Zealand Full time $60,000 - $80,000 per year

    IT Support Officer – Glen Iris, VICAbout UsAt RSEA Safety, we're passionate about keeping people safe and making the workplace a better place. As the largest independent safety business in Australia, we provide high-quality products, specialist services, and a supportive, fun-loving work culture. Our team thrives on a balance of hard work and enjoyment,...

  • Quality and Clinical Practice Manager

    3 days ago

    Glen Iris, Victoria, Australia Hearth Support Services Full time $120,000 - $180,000 per year

    Are you a seasoned clinical and quality leader who thrives on driving safety, compliance, and best practice? Hearth Australia is seeking an experienced Quality and Clinical Practice Manager to lead our accreditation, governance, and clinical oversight functions across the organisation.In this pivotal role, you will set and uphold standards for compliance,...

  • Quality and Clinical Practice Manager

    1 day ago

    Glen Iris, Victoria, Australia Hearth Support Services Full time $120,000 - $180,000 per year

    Are you a seasoned clinical and quality leader who thrives on driving safety, compliance, and best practice? Hearth Australia is seeking an experienced Quality and Clinical Practice Manager to lead our accreditation, governance, and clinical oversight functions across the organisation.In this pivotal role, you will set and uphold standards for compliance,...

  • Recruitment Coordinator

    1 day ago

    Glen Iris, Victoria, Australia Hearth Support Services Full time $60,000 - $80,000 per year

    Hearth is a registered NDIS provider with a commitment to consistently provide the highest standard of support to our participants. We achieve this through fostering and cultivating long-term, sustainable relationships.We're looking for someone to join our Recruitment Team, assisting in managing the end-to-end recruitment process for disability support...

  • Recruitment Coordinator

    1 day ago

    Glen Iris, Victoria, Australia Hearth Support Services Full time $104,000 - $130,878 per year

    Hearth is a registered NDIS provider with a commitment to consistently provide the highest standard of support to our participants. We achieve this through fostering and cultivating long-term, sustainable relationships.We're looking for someone to join our Recruitment Team, assisting in managing the end-to-end recruitment process for disability support...