Customer Care Coordinator

3 days ago


Sydney, New South Wales, Australia Talent Connect Australia Full time $60,000 - $90,000 per year

We are seeking a motivated and detail-oriented Customer Service Representative to join a global leader in the medical devices industry. This temp-to-perm role offers the opportunity to work in a supportive, hybrid environment while providing exceptional service to healthcare providers and internal teams.

Key Responsibilities:

  • Manage customer enquiries, orders, complaints, and consignment stock using ERP (SAP) and CRM systems
  • Support Sales with samples, demos, and urgent requests
  • Maintain accurate records of customer interactions, product data, and order updates
  • Collaborate with internal teams (Sales, Warehouse, Loan Kits, Master Data) to resolve issues and keep customers informed
  • Escalate complex issues as needed and help meet KPIs and SLAs

About You:

  • Customer-focused, professional, and detail-oriented
  • Experience in customer service, administration, or call centre roles; med tech or healthcare experience a plus
  • Confident with ERP and CRM systems and able to thrive in a fast-paced environment

What's in it for you:

  • Temp-to-perm role with development opportunities
  • Hybrid work schedule, based in Macquarie Park
  • Join a supportive team in a global med tech company with great career progression + team culture

If this role is a great fit to you, apply now or feel free to reach out to me


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