Customer Care Specialist

Since 1977, King Living has pioneered quality Australian design, continually pushing the boundaries of what furniture can achieve.
At King Living, we create furniture that blends innovation with traditional craftsmanship, designed to adapt to modern lives and last for generations. From our Australian roots, we've grown into a global, family-owned brand with showrooms and manufacturing centres across eight countries.

We're proud of our past and excited about the future, fostering a workplace that values creativity, balance, and collaboration. Join us and be part of a team where your ideas make an impact, and every day brings new possibilities.

The Opportunity
We're looking for a proactive Customer Care Specialist - After Sales known as a
King Care Specialist,
to join our growing Customer Service team. In this role, you'll help deliver a premium service experience across King's recovery and refurbishment programs - including cushion inserts, replacement covers, and full product recoveries.

Combining service and sales expertise with a deep understanding of King products, you'll work across multiple digital channels to provide quotes, manage orders, and support customers from enquiry to fulfilment. With access to Salesforce Customer 360, AI-enabled tools, and internal knowledge bases, you'll be equipped to deliver outstanding service and solutions that reflect the quality of the King brand.

The Role

• Respond to customer enquiries via phone and email, providing expert support on after-sales options for their existing King products.
• Provide end-to-end support for King Care services, including replacement covers, cushion inserts, and refurbishments.
• Respond promptly and empathetically to customer enquiries across phone, email, and digital platforms.
• Use Salesforce Customer 360 and AI-enabled tools to generate accurate quotes and manage order workflows.
• Proactively follow up with customers, maintaining seamless communication through to service completion.
• Meet sales contribution targets by identifying upsell opportunities and converting service requests into revenue.
• Escalate complex issues to the King Care Service Delivery Manager as required.
• Maintain accurate system records and ensure customer expectations are consistently met.
• Collaborate with cross-functional teams including Manufacturing, Despatch, and Design to coordinate service delivery.
• Contribute to continuous improvement initiatives that enhance the customer experience and streamline operations.

About You

• You have experience in customer service or sales roles, ideally supporting premium products or services.
• You're confident across digital systems and can manage multiple communication channels simultaneously.
• You have excellent communication and problem-solving skills, with a passion for helping customers.
• You're highly organised, detail-oriented, and able to manage time effectively in a fast-paced environment.
• You bring a solutions-focused mindset, commercial awareness, and a natural ability to match customer needs with service offerings.
• You're experienced in using CRM platforms (Salesforce preferred) and quoting/order management tools.
• You're a collaborative team player who upholds King Living's values of Passion, Integrity, Collaboration and Innovation.

Why You will Love Working with Us

• Daily Perks: freshly brewed coffee from our onsite barista - fuel your day with a perfect cup.
• Generous Discounts: handsome employee and family & friends discounts on our premium products.
• Family First: paid parental leave to support you through all stages of life.
• Career Growth: be part of a fast-growing, innovative company that values your professional development.
• Collaborative Culture: join a supportive, values-driven team that celebrates passion, integrity, collaboration and innovation.
• Fun, Engaging Environment: regular team events and opportunities to connect, learn and grow.

Our Values - More than Just Words
Passion, Integrity, Collaboration and Innovation
are the heartbeat of King Living. These values guide everything we do, from the products we design to the culture we foster. If you share our values, you will thrive here.

Our hiring decisions are not only based on your experience and skills, but your passion, attitude and alignment to our core values.

King Living is an equal opportunity employer
— all applicants will be considered regardless of your race, sexuality, religion, colour, gender identity or parental status.