Senior Operations Quality Analyst

The Apex Group was established in Bermuda in 2003 and is now one of the world's largest fund administration and middle office solutions providers.

Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.Your career with us should reflect your energy and passion.

That's why, at Apex Group, we will do more than simply 'empower' you. We will work to supercharge your unique skills and experience.

Take the lead and we'll give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities.

For our business, for clients, and for you

Senior Operations Quality Analyst - Superannuation
Location : Melbourne

Description
This role is to provide analytical, technical, and consultative support to both internal and external clients across a broad range of system and process improvement initiatives in Superannuation administration and management. This role focuses on supporting the Apex platform through configuration, scripting, testing, and documentation, including contributions to system enhancement initiatives, defect resolution, and cyclical review processes such as end-of-year changes.

Job specification

• Ensure Provide subject matter expertise in superannuation and the Apex platform.
• Support UAT (User Acceptance Testing) by preparing test cases, executing test scripts, documenting outcomes, and managing defect resolution.
• Contribute to incident reviews by identifying root causes, proposing remediation, and updating system or process documentation.
• Participate in ad hoc and scheduled end-of-year system reviews, legislative updates, and data transitions.
• Engage internal teams and clients across the full software development lifecycle (SDLC).
• Collaborate with clients to identify process inefficiencies and propose improvements using industry best practices.
• Ensure that all client deliverables meet internal quality standards and comply with regulatory requirements.
• Perform requirements gathering and analysis to support solution design and implementation.
• Deliver system design specifications, configuration documents, and integration plans.
• Configure Apex and related systems to deliver tailored solutions for clients.
• Prepare and maintain technical and user documentation, including training material where required.
• Contribute to scripting tasks including Acurity Architect or equivalent within Apex environments.

Skills Required:

• Proven experience in a systems or business analyst role within the Australian financial services or superannuation industry.
• In-depth knowledge of superannuation administration systems, preferably with hands-on experience in Apex. Experience with Acurity remains advantageous.
• Familiarity with UAT frameworks, including test planning, scripting, execution, and defect tracking.
• Experience with incident management and root cause analysis, especially within production environments.
• Understanding of the software development lifecycle (SDLC), including Agile or Waterfall methodologies.
• Knowledge of version control systems (e.g., Confluence, JIRA).
• Skilled in the use of the Microsoft Office suite, particularly Excel, Word, and Outlook.
• Demonstrated ability to interpret and apply legislative changes to system configurations and business processes.
• Willingness to contribute to cyclical and ad hoc reviews including financial year-end activities and compliance updates.

What you will get in return:

• A genuinely unique opportunity to be part of an expanding large global business;
• Competitive remuneration commensurate with skills and experience;
• Training and development opportunities

Additional Information:
We are an equal opportunity employer and ensure that no applicant is subject to less favourable treatment on the grounds of gender, gender identity, marital status, race, colour, nationality, ethnicity, age, sexual orientation, socio-economic, responsibilities for dependants, physical or mental disability. Any hiring decision are made on the basis of skills, qualifications and experiences.

We measure our success as a business, not only by delivering great products and services and continually increasing our assets under administration and market share, but also by how we positively impact people, society and the planet.

For more information on our commitment to Corporate Social Responsibility (CSR) please visit

Personal data provided by job applicant(s) will be used for recruitment purposes only and will be treated strictly confidential. Such personal data can be accessed by different Apex stakeholders within and out of country for the consideration of the job application hereunder. Application made by the job applicant(s) constitutes the irrevocable consent of the job applicant for her/his personal data to be used by Apex stakeholders within or outside country for the purpose of this recruitment.
Disclaimer: Unsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.