Quality Assurance Analyst

1 day ago

Melbourne, Australia AML Ops Full time

AML Ops offers flexible, AML/CTF specialised resources via a co-sourced model. Our team members undertake agreed AML/CTF operational activities on behalf of our clients.

Reporting to the AML Ops Quality Assurance Manager, you will be responsible for delivery of quality assurance over the AML Ops analyst team and client's operations, ensuring the output is compliant with processes and standards. The role will be flexible to meet the growth of the business, including, but not limited to, coaching, training, process uplift and reporting.

Role responsibilities

**Quality Assurance**
- Perform quality checks using approved checklists on AML Ops key activities, including but not limited to, KYC, ECDD, TM.
- Provide insights and support to the QA manager around the design of the QA framework and/or QA tool, identifying opportunities to uplift and streamline the QA process.

**AML Ops processes and procedures**
- You will be responsible for identifying improvement opportunities for client processes and procedures using QA findings.
- Providing advice and guidance (as required) to key stakeholders in relation to AML Ops processes and procedures.

**AML Ops training**
- Assist the QA manager to identify key training themes from QA output results.
- Assist the QA manager to create training content and when needed, deliver training content to analysts

**Coaching and feedback**
- You will act as a point of contact for AML Ops analysts as a trusted SME with a deep understanding of client processes.
- Provide coaching and feedback to analysts regarding the outcome of quality checks.
- Assist analysts with remediating QA issues/breaches in a timely manner.

**Stakeholder Management**
- Work closely with the team leads and managers to provide regular updates and output results of QA, including sharing opportunities for quality enhancement.
- Escalate any breaches of non-compliance to relevant stakeholders within agreed timeframes.

**Reporting**
- Input quality results in QA tool, plus ongoing maintenance of the QA tool.
- Assist Quality manager with collating QA results, including analysis and reporting of outcomes.

Experience
- 2-3+ years’ experience in AML/CTF, preferably in a Quality Control/Quality Assurance role

Skills, knowledge, and attributes
- Knowledge across multiple AML Ops disciplines, in particular KYC, Transaction Monitoring and/or ECDD
- Understanding of, and experience in, Quality Assurance, Regulatory, and/or Risk Frameworks
- Ability to analyse qualitative and quantitative data and draw and communicate conclusions
- Exceptionally high attention to detail
- Excellent communication skills with a strong client focus
- A passion for developing and coaching a team of Analysts

  • Quality Assurance Analyst

    3 days ago

    Melbourne, Australia Verra Mobility Full time

    **Verra Mobility is a global leader in smart mobility. We develop technology-driven solutions to make transportation safer and more convenient worldwide. We work with police departments and municipalities across North America, the Asia Pacific and Europe to install safety cameras, including red-light, speed, and school bus stop arm cameras. We manage tolling...

  • Quality Assurance Analyst

    1 week ago

    Melbourne, Australia KordaMentha Implementation Services Full time

    **Company Description** Since 2002, KordaMentha has been entrusted with some of the region’s most complex and sensitive commercial situations. We are an advisory and investment firm at heart, helping corporations, financiers, lawyers, private investors and government clients to grow, protect and recover value. **Our capabilities extend far beyond our core...

  • Assurance Analyst

    2 weeks ago

    Melbourne City Centre, Australia Department of Justice and Community Safety Full time

    Utilise your administrative expertise to provide support and advice to Inspector-General for Emergency Management - Fixed, Full-Time opportunity to work with a high-performing and passionate team in the Victorian Public Service - VPS Grade 4: $91,418 - $103,725 plus superannuation. **About the Business Unit**: Made up of people passionate about building...

  • Quality Assurance Engineer

    4 weeks ago

    Melbourne, Australia Ippon Technologies Full time

    Who we are Ippon is a global tech consulting firm. Originating in France, we are a group of more than 600 tech enthusiasts worldwide, guided by a collective energy and strong taste for challenge. Ippon Australia is a team of true technologists who leverage contemporary thinking and tools to enhance the way our clients drive value. Whether it’s a bespoke...

  • Quality Assurance

    1 week ago

    Melbourne, Australia Alinta Energy Full time

    **Ensure Quality and Experience insights deliver tangible continuous improvements across key Customer Journeys**: - **Drive the uplift of the Quality Assurance and Experience capability through using the latest AI tools and technologies**: - **Monitoring, reporting on and uplifting adherence to regulatory and compliance objectives and processes** Alinta...

  • Assurance Analyst

    2 weeks ago

    Melbourne, Australia Department of Justice and Community Safety Full time

    Location: Melbourne | CBD Job type: Full time / 3 Years Organisation: Department of Justice and Community Safety **Salary**: $91,418 - $103,725 Occupation: Analyst Reference: VG/DJ8661/MAY23 At the Department of Justice and Community Safety, we’re looking for people who want to make a difference. People who take pride in their work. People who get...

  • Quality Analyst Remediation

    7 days ago

    Melbourne, Victoria, Australia Bupa Australia Full time $80,000 - $120,000 per year

    Location: Melbourne (Hybrid – Minimum 2 days per week on-site)Start Date: ImmediateEmployment Type: Permanent | Full-TimeBupa is seeking a detail-oriented and proactive Quality Analyst – Remediation to join our team in a full-time, permanent capacity. This position offers an immediate start and is based in Melbourne, with a minimum of 2 days per week...

  • Security Assurance Analyst

    2 weeks ago

    Melbourne, Australia Experis Full time

    Leading Victorian Government client is looking for a Security Assurance Analyst in Melbourne for an initial 6 months contract + possible extension. APPLY NOW! **The Security Assurance Analyst is responsible for supporting in the following areas**: - Defining a testing program (both manual and automated) with regular reporting on its progress - Contribution...

  • Associate Revenue Assurance Analyst

    7 days ago

    Melbourne, Australia NEC Australia Full time

    The Associate Revenue Assurance Analyst co-ordinates and supports Managed Services pre-billing, account invoicing approvals and departmental revenue improvement initiatives that enable NEC business performance to be on-time and on-budget. You will be responsible for the collation and quality assurance of order, project and services revenue information to...

  • Quality Analyst Remediation

    1 day ago

    Melbourne, Australia Bupa Full time

    Location: Melbourne (Hybrid - Minimum 2 days per week on-site) - Start Date: Immediate - Employment Type: Permanent | Full-Time Bupa is seeking a detail-oriented and proactive Quality Analyst - Remediation to join our team in a full-time, permanent capacity. This position offers an immediate start and is based in Melbourne, with a minimum of 2 days per week...