Quality Assurance Analyst

2 weeks ago

Melbourne, Australia AML Ops Full time

AML Ops offers flexible, AML/CTF specialised resources via a co-sourced model. Our team members undertake agreed AML/CTF operational activities on behalf of our clients.

Reporting to the AML Ops Quality Assurance Manager, you will be responsible for delivery of quality assurance over the AML Ops analyst team and client's operations, ensuring the output is compliant with processes and standards. The role will be flexible to meet the growth of the business, including, but not limited to, coaching, training, process uplift and reporting.

Role responsibilities

**Quality Assurance**
- Perform quality checks using approved checklists on AML Ops key activities, including but not limited to, KYC, ECDD, TM.
- Provide insights and support to the QA manager around the design of the QA framework and/or QA tool, identifying opportunities to uplift and streamline the QA process.

**AML Ops processes and procedures**
- You will be responsible for identifying improvement opportunities for client processes and procedures using QA findings.
- Providing advice and guidance (as required) to key stakeholders in relation to AML Ops processes and procedures.

**AML Ops training**
- Assist the QA manager to identify key training themes from QA output results.
- Assist the QA manager to create training content and when needed, deliver training content to analysts

**Coaching and feedback**
- You will act as a point of contact for AML Ops analysts as a trusted SME with a deep understanding of client processes.
- Provide coaching and feedback to analysts regarding the outcome of quality checks.
- Assist analysts with remediating QA issues/breaches in a timely manner.

**Stakeholder Management**
- Work closely with the team leads and managers to provide regular updates and output results of QA, including sharing opportunities for quality enhancement.
- Escalate any breaches of non-compliance to relevant stakeholders within agreed timeframes.

**Reporting**
- Input quality results in QA tool, plus ongoing maintenance of the QA tool.
- Assist Quality manager with collating QA results, including analysis and reporting of outcomes.

Experience
- 2-3+ years’ experience in AML/CTF, preferably in a Quality Control/Quality Assurance role

Skills, knowledge, and attributes
- Knowledge across multiple AML Ops disciplines, in particular KYC, Transaction Monitoring and/or ECDD
- Understanding of, and experience in, Quality Assurance, Regulatory, and/or Risk Frameworks
- Ability to analyse qualitative and quantitative data and draw and communicate conclusions
- Exceptionally high attention to detail
- Excellent communication skills with a strong client focus
- A passion for developing and coaching a team of Analysts

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