Change Manager

Scouts NSW is seeking an exceptional Change Manager to drive transformation and lead change, creating a lasting impact across the organisation. This role is initially on a 12-month full-time contract basis, with the possibility of conversion to a permanent role.

Scouts NSW is part of a worldwide Movement that is all about adventure, leadership, and purpose. For more than 115 years, we've helped young people build confidence, resilience, and real-world skills. Scouts NSW has a vision to be a vibrant, contemporary and growing Movement developing empowered and resilient youth across NSW.

Our State Service Centre is the engine room behind the action, supporting over more than 11,000 youth and a further 3500 volunteers across NSW every day. From safety and systems to branding and training, our team helps deliver life-changing experiences for young people and we're growing. At Scouts NSW, the care and safety of children and young people are central to everything we do, guiding our actions and creating environments where every member feels safe, supported, and protected.

Purpose of the Position

The 
Change Manager
 is responsible for leading organisational change initiatives that support program delivery and transformation across Scouts NSW. Working closely with the Program Director, this role ensures successful adoption of new processes, systems, and ways of working while minimising disruption to operations and maximising stakeholder engagement.

The Change Manager brings expertise in change methodology, stakeholder engagement, communication strategy, and cultural transformation. The role requires strong facilitation skills, emotional intelligence, and the ability to guide teams through complex organisational transitions while maintaining focus on Scouts NSW's mission and values.

The Change Manager will also apply business analysis techniques to assess current state processes, identify improvement opportunities, and support the design of future state solutions aligned with organisational goals.

Key Responsibilities

• Change Strategy, Planning, Implementation & Support
• Business Analysis & Process Improvement
• Stakeholder Engagement & Communication
• Training & Capability Building
• Culture and Engagement

Key Capabilities and Requirements

• Bachelor's degree in Business, Psychology, Organisational Development, or a related field.
• Minimum 5–7 years of experience in change management or transformation roles, with a proven track record of leading change initiatives in complex or federated organisations.
• Demonstrated ability to work effectively with diverse stakeholder groups, including volunteers, professional staff, and cross-functional teams, building trust and credibility quickly.
• Experience managing multi-disciplinary change projects across areas such as property, finance, IT, member experience, and operational functions.
• Strong understanding of change management methodologies (Kotter, ADKAR, Lean Change Management) and experience applying them to strategy development and implementation.
• Change management certifications (Prosci, CMI, or equivalent) highly desirable.
• Exceptional interpersonal, communication, facilitation, and presentation skills, with the ability to influence at all organisational levels and lead large group sessions.
• High emotional intelligence with the ability to navigate resistance, resolve conflict, and foster engagement during transitions.
• Proficiency with digital communication tools, learning management systems, and collaboration platforms.
• Strong analytical and strategic thinking skills, with the ability to assess risks, develop solutions, and measure and report on change effectiveness.
• Adaptable and resilient in fast-paced, evolving environments, demonstrating creative problem-solving and innovative engagement strategies.
• Knowledge of organisational psychology and adult learning principles, applied to support sustainable cultural and behavioural change.