Receptionist / Administration Officer (Physiotherapy)

1 week ago

Newcastle Maitland Hunter, Australia Peak Physio Full time $45,000 - $65,000 per year

Peak Physio is one of the region's most trusted providers of physiotherapy services. Due to ongoing growth, we're currently seeking a full-time, part-time or casual receptionist to join our friendly team in the Newcastle region.

  • Days: 2-5 days per week (Monday - Friday)
  • Hours: ~8:30am-5:00pm

This role is suitable for candidates seeking longer-term employment as part of a stable, happy, positive, and committed team.

About the Role

Your key responsibilities will be:

  • Welcoming and building relationships with clients.
  • Handling patient enquiries.
  • Managing clinician diaries and booking appointments.
  • Taking / managing payments (including from private health insurers, Medicare, NDIS, etc.).
  • Seeking treatment approvals from third parties and updating systems.
  • Communicating with multiple stakeholders - clients, insurers, doctors, etc.
  • Faxing / emailing reports, plans, documentation, etc.
  • Scanning, digital filing, and document management.
  • Reconciling of financial accounts and chasing overdue invoices.
  • Cleaning and tidying of the office.
  • Managing and ordering stock/supplies.
  • Assisting with various other related tasks.

About You

  • Friendly, personable, bubbly, and positive:

    You create a great first impression and can easily build rapport with clients of all ages and backgrounds.
  • Excellent communication:

    You're comfortable and capable liaising with various stakeholders by phone and email in a friendly and professional manner.
  • Sound computer skills:

    You're confident using gmail, microsoft office, booking management systems, etc. (or willing to learn)
  • Diligent with exceptional time management:

    You pay attention to details and prioritise tasks well. You can manage comfortably in a fast-paced environment.
  • Reliable and trustworthy:

    You're someone the team can rely on. We value integrity above all else

Previous experience in physiotherapy or healthcare may be beneficial, but is not essential. We're happy to train the right person

Learn More:

Please click 'Apply Now' to submit your resume and cover letter.

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