Senior Organisational Design Advisor

Senior Organisational Design Advisor

Clerk Grade 9/10
Salary Range: $129,464 - $142,665 + super
Employment Type: Temporary up to 12 months, Full-time
Location: McKell, Parramatta or Gosford

Are you passionate about building agile, future-ready
workforces that deliver exceptional customer outcomes? We're seeking a Senior
Organisational Design Advisor to partner with business leaders, shape
fit-for-purpose structures and roles, and provide expert, data-driven insights
that align our organisation's design with strategic priorities, digital
transformation, regulatory reform and customer experience excellence.

About the team:

Join the Workforce Planning & Strategy team within
People & Culture at the Department of Customer Service. We're a
collaborative team that supports the organisation in building a future-ready
workforce. You'll work closely with business leaders, change teams, and HR
partners to deliver innovative organisational design solutions that drive
transformation and improve service delivery across NSW.

About You:

To be successful in this role, you will have:

• Demonstrated
  experience in organisational design, workforce planning, or strategic HR
  within a complex organisation
• Strong
  analytical and stakeholder engagement skills, with the ability to
  influence and negotiate across diverse groups
• Proven
  ability to use data and evidence to inform structural decisions and
  improve workforce outcomes
• Proven
  ability to manage competing priorities and deliver high-quality outcomes
  in a dynamic environment
• A
  collaborative mindset and a commitment to continuous improvement and
  innovation

About Us:

The Department of Customer
Service (DCS) transforms the way NSW Government agencies interact with
customers. We are passionate about putting the customer at the centre of
everything we do and adopting new technologies to make Government work better.
DCS is a service provider and regulator, focusing on delivering first-class
customer service, digital transformation, and regulatory reform to create
better outcomes for the people of NSW.   

Looking for more information about the role?

Reach out to Melissa Ancuk, People Partnerships Manager,
at to learn more about this incredible opportunity.

What's next?

Your application should include an up-to-date CV and a cover
letter that clearly details your relevant skills and experience for this
position.

Salary Grade 09/10, with the base salary for this role starting
at $129,464 base plus superannuation

Click Here to access the Role Description. For enquiries relating to recruitment please
contact Rodrigo Sandoval via

Visit the
Capability Application Tool to prepare for the recruitment process by accessing
practice application and interview questions based on the focus capabilities
listed in the role description.

Closing Date: Monday, September 15th, 2025 at 10:00 am 

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives
you the opportunity to help improve government services and be part of reform that
benefits people across NSW.  We are
focused on delivering excellent customer service, digital transformation, and
regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive
workplace   

The
strength of our workforce lies in its diversity and embracing difference, while
the key to our success is leveraging the contributions of employees with
different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may
require adjustments to allow you to fully participate in this selection process
(including an alternate format of the application form) please contact or

For more information, please visit

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process