Senior Organisational Design Advisor

6 hours ago


Sydney, New South Wales, Australia Nsw Department Of Customer Service Full time

Overview
Senior Organisational Design Advisor
role at
NSW Department of Customer Service
.
Base pay range:
A$129,464.00/yr - A$142,665.00/yr
. Employment type: Temporary up to 12 months, Full-time. Location: McKell, Parramatta or Gosford.
Responsibilities
Partner with business leaders, shape fit-for-purpose structures and roles, and provide expert data-driven insights that align the organisation's design with strategic priorities, digital transformation, regulatory reform and customer experience excellence.
Work with the Workforce Planning & Strategy team within People & Culture to deliver innovative organisational design solutions that drive transformation and improve service delivery across NSW.
Qualifications
Demonstrated experience in organisational design, workforce planning, or strategic HR within a complex organisation
Strong analytical and stakeholder engagement skills, with the ability to influence and negotiate across diverse groups
Proven ability to use data and evidence to inform structural decisions and improve workforce outcomes
Proven ability to manage competing priorities and deliver high-quality outcomes in a dynamic environment
A collaborative mindset and a commitment to continuous improvement and innovation
About Us
The Department of Customer Service (DCS) transforms the way NSW Government agencies interact with customers. We focus on delivering first-class customer service, digital transformation, and regulatory reform to create better outcomes for the people of NSW.
What's next / How to apply
Submit an up-to-date CV and a cover letter detailing your relevant skills and experience. For enquiries, contact Rodrigo Sandoval at Closing Date: Monday, September 15, 2025 at 10:00 am.
Additional information: Salary Grade 09/10; base salary starting at $129,464 plus superannuation. If you require adjustments for the recruitment process, contact the provided email address or phone number.
Accessibility & Diversity
We are committed to creating a diverse and inclusive workplace. View our diversity and inclusion statement here. If you need support or adjustments to participate in the selection process, please contact the above details.
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