Senior Organisational Design Advisor
3 days ago
Senior Organisational Design Advisor role at NSW Department of Customer Service.
Base pay range: A$129,464.00/yr - A$142,665.00/yr. Employment type: Temporary up to 12 months, Full-time. Location: McKell, Parramatta or Gosford.
Responsibilities- Partner with business leaders, shape fit-for-purpose structures and roles, and provide expert data-driven insights that align the organisation's design with strategic priorities, digital transformation, regulatory reform and customer experience excellence.
- Work with the Workforce Planning & Strategy team within People & Culture to deliver innovative organisational design solutions that drive transformation and improve service delivery across NSW.
- Demonstrated experience in organisational design, workforce planning, or strategic HR within a complex organisation
- Strong analytical and stakeholder engagement skills, with the ability to influence and negotiate across diverse groups
- Proven ability to use data and evidence to inform structural decisions and improve workforce outcomes
- Proven ability to manage competing priorities and deliver high-quality outcomes in a dynamic environment
- A collaborative mindset and a commitment to continuous improvement and innovation
The Department of Customer Service (DCS) transforms the way NSW Government agencies interact with customers. We focus on delivering first-class customer service, digital transformation, and regulatory reform to create better outcomes for the people of NSW.
What's next / How to applySubmit an up-to-date CV and a cover letter detailing your relevant skills and experience. For enquiries, contact Rodrigo Sandoval at rodrigo.sandoval@customerservice.nsw.gov.au. Closing Date: Monday, September 15, 2025 at 10:00 am.
Additional information: Salary Grade 09/10; base salary starting at $129,464 plus superannuation. If you require adjustments for the recruitment process, contact the provided email address or phone number.
Accessibility & DiversityWe are committed to creating a diverse and inclusive workplace. View our diversity and inclusion statement here. If you need support or adjustments to participate in the selection process, please contact the above details.
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