Warranty Administrator

2 weeks ago

Brisbane, Queensland, Australia Clarendon Residential Group Full time $104,000 - $130,878 per year

Welcome to your new role with Clarendon Homes

We are seeking a proactive and detail-driven Warranty Administrator to join our team at Clarendon Homes in Loganholme, QLD. Clarendon Homes is one of the businesses within the Campbell Property Group, a well-established Australian-owned residential builder, renowned for our passionate people, innovative designs, and high-quality homes.

About the Role

As a Warranty Administrator, you'll play a pivotal role in supporting our clients after handover by coordinating warranty work and ensuring their concerns are addressed promptly and professionally. Reporting to the Warranty Manager, you'll be the key link between clients, subcontractors, and internal teams, helping us deliver a positive customer experience and maintaining our reputation for quality.

What you'll be doing

Your day-to-day responsibilities will include:

  • Managing client warranty enquiries and providing regular updates on the status of requests.
  • Coordinating with subcontractors to allocate and monitor warranty work, ensuring timely completion.
  • Working with the Warranty Manager and other departments to resolve escalations.
  • Maintaining accurate warranty records, databases, and job histories.
  • Processing purchase orders and invoices for approval.
  • Ensuring all warranty actions are completed within set timeframes.
  • Preparing warranty statistics and reports to support decision-making.

What we're looking for

We're looking for someone with:

  • Previous experience in warranty administration, customer service, or a related field (preferred).
  • Strong organisational and administrative skills.
  • Excellent communication and interpersonal abilities.
  • A keen eye for detail and the ability to manage multiple priorities.
  • Proficiency in Microsoft Office and database management.
  • A proactive, solution-focused approach with strong problem-solving skills.
  • The ability to remain professional and calm when working with clients and subcontractors.

What's in it for you?

When you join our team, you'll be part of a supportive culture that values your wellbeing, growth, and work-life balance. We offer:

  • Competitive salary and career development opportunities.
  • Learning and development through the CPG Academy and on-site training.
  • Generous discounts on building a home.
  • Access to novated leases and supplier discounts (appliances, materials, and furniture).
  • Paid parental leave for primary and secondary carers.
  • Rewards Days for outstanding performance.
  • Referral bonus program when you bring great people on board.
  • Free wellbeing support through our Employee Assistance Program (EAP).

Everyone has a home at CPG

At the Campbell Property Group, we're committed to creating a workplace where everyone feels safe, respected, and supported. We welcome people from all walks of life – including Aboriginal and Torres Strait Islander peoples, people from different cultures, backgrounds and beliefs, people with disability, neurodivergent people, and LGBTQIA+ communities. Even if you don't meet every requirement, we'd still love to hear from you.

Click Apply Now to get started

ClarendonHomes

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