Receptionist - Brand NEW club in Mackay

1 day ago

Mackay, Queensland, Australia Fitness Cartel Health Clubs Full time $45,000 - $60,000 per year
Join* the Cartel***

We're bringing the Fitness Cartel experience to Mackay This is your chance to be part of something special from the very beginning

At Fitness Cartel Health Clubs, we're more than a gym – we're an exciting and fast-growing brand with plans to expand to 60+ clubs by 2030. Our state-of-the-art facilities include everything from Cycle Studios and Reformer Pilates to cafés, crèche, and saunas, creating a feel-good environment that motivates, challenges, and inspires.


The Role:

In this highly important role, you'll be the first face our members see when they enter the Club. Whatever a potential or existing member needs, you will assist them with your heartfelt professional service, providing every person who walks through the doors, with electric experiences with every interaction. This is a diverse role that will have you switching from greeting members personally & answering the phones to making protein shakes & selling our retail products on the shelves.

Key Responsibilities:
  • Greet everyone & serve customers at both the front desk & café.
  • Answering calls, handling queries & listening to complaints, directing the member to the relevant manager if necessary.
  • Utilise the computer & our various software systems to look up member details, create access key tags, process purchases & assist members with booking classes.
  • Assist parents with booking their kids into Kid's Cartel where needed.
  • Learn about our supplement & apparel range to execute supplement & apparel sales to members.
  • Perform café duties, including using a coffee machine & making protein shakes.
  • Maintain venue cleanliness ensuring the reception/café area are always neat & tidy, the supplement shelves are stocked sufficiently, and the apparel is precisely displayed.
  • Perform opening & closing duties in a timely manner.
  • Follow directions, prioritise & complete tasks in a timely manner.
  • Perform other related duties.
What you'll need to succeed:
  • Previous customer service experience with excellent communication skills.
  • A "can do" attitude with a thirst for learning & ambition for growth.
  • A passion for health & fitness & eagerness to work for the industry.
  • Be reliable, proactive, punctual, professional & well-presented.
  • Have a strong work ethic.
  • Show initiative, be highly motivated & an adaptable team player, with the ability to multitask.
  • Computer literacy & ability to learn new systems.
  • Communicate & uphold, policies & procedures of the business to customers and staff.
  • Hold a current First Aid & CPR Certificates (or willing to attain).
  • Have flexibility to work hours suitable for the operations of a gym (Shift schedules are provided in advance).
  • Have Australian working rights.
What we'll offer you in return:
  • A Thriving Culture: Be part of the fitness industry's most exciting and rapidly expanding brand.
  • Career Growth: Opportunities for training, development, and advancement through our Future Leaders program.
  • Perks:
  • FREE gym membership to all Fitness Cartel locations.
  • Discounts on supplements, apparel, and café products.
  • Access to Merse Wellness Spas at discounted rates.
  • Work in state-of-the-art fitness clubs offering 24/7 access, cycle studios, reformer Pilates, saunas, cafés, and more.
How to Apply:

Click 'APPLY' to submit your resume and a cover letter explaining why you want to work with Fitness Cartel and what you can bring to our team. Applications will be reviewed as received, so don't wait—apply today

Note: Only candidates meeting our selection criteria will be contacted. No agencies please

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